Personal Banker (6 months)

JR United Kingdom; Spalding; On-site; GBP 26,000 - 30,000; Full time

Job summary

Join a leading financial institution as a Customer Service Representative in Spalding. You will guide customers in achieving their financial goals, handle banking requests, and ensure a positive customer experience. This role offers comprehensive training and a supportive work environment, with a starting salary of £26,010 and various benefits.

Benefits

Healthcare Benefits

33 Days Holiday Entitlement

Retirement Fund Contributions

Qualifications

• Motivated to develop a career with a customer-centric approach.
• Strong communication skills to explain products and procedures.

Responsibilities

• Deliver outstanding service as the first point of contact.
• Handle general banking requests and educate customers.
• Identify opportunities for financial products.

Skills

Customer Service

Communication

Interpersonal Skills

Teamwork

Job description

Join us as a Customer Service Representative / Personal Banker in Spalding

About the Role

You’ll be essential in guiding and supporting our valued branch customers, helping them achieve their financial goals. You will proactively seek ways to enhance our customer banking experience and will receive full training to attain a Foundation Certificate in Responsible Banking, building on your existing skills.

Note: This role does not meet Skilled Worker visa sponsorship requirements. The position is offered for a period of six months.

What You'll Do

As the first point of contact in our branches, you’ll deliver outstanding service in every interaction, working with high accuracy to ensure a seamless and positive customer experience.

1. Engage in proactive conversations to understand and meet customer needs.
2. Handle general banking requests such as payments, balance inquiries, and transfers.
3. Educate customers on different banking methods and our range of services.
4. Identify opportunities to assist with simple financial products and collaborate with other teams for a smooth experience.

The Skills You'll Need

To succeed, you should be motivated to develop your career with a customer-centric approach. Strong communication skills are essential to clearly explain our products and procedures.

• Passion for customer service and attention to detail.
• Ability to work under pressure and a determination to improve service while achieving personal and branch goals.
• Strong interpersonal skills and teamwork abilities.
• Commitment to learning new skills and responsibilities.

Rewards and Benefits

Starting salary is £26,010 (pro-rata for hours worked), with additional benefits including:

• Protection, healthcare, and lifestyle benefits through Natwest Group Benefits.
• 33 days of holiday entitlement (pro-rata).
• Monthly contributions to your retirement fund.

For more details, visit our rewards and benefits page.

Additional Information

You will join a network of dedicated colleagues available to support our customers. Flexibility in working hours is required; typically, hours are between 9am and 5pm, Monday to Friday, with rotational Saturdays and some bank holidays.

Your journey begins with comprehensive training, ongoing coaching, and support, including studying for an external qualification that can open further career opportunities.