Personal Assistant

Intact Insurance (previously RSA); Manchester; Hybrid; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Annual discretionary bonus

Hybrid working + flexible hours

25 days annual leave + bank holidays +

Pension contributions up to 11%

Health & wellbeing services

Career development and mentoring

Inclusive culture + employee networks

Share investment options

Job summary

Intact Insurance is seeking a proactive Secretary/Administrative Assistant to provide high-quality support to Vice Presidents in a fast-paced environment. You will coordinate diaries, travel, and prepare professional documents while handling confidential information with discretion.

Join a team that values collaboration, flexibility, and development on a hybrid model with generous leave, pension contributions, and a strong focus on wellbeing and career growth.

Qualifications

• Previous secretarial experience with focus on administrative excellence.
• Planning, coordination and time management to handle multiple priorities.
• Ability to build effective relationships with internal and external stakeholders.
• Clear and professional verbal and written communication.
• Sound judgement handling confidential information and prioritising tasks.
• Comfort working with data to support decision making and administrative processes.

Responsibilities

• Manage diaries, meetings, travel arrangements and itineraries for Vice Presidents.
• Prepare correspondence, reports, spreadsheets, briefing papers and presentations to high standards.
• Handle sensitive information with discretion and maintain security of documents and electronic files.
• Coordinate action logs and bring-forward systems, ensuring timely follow-up and completion.
• Screen and prioritise incoming communications, routing to appropriate VP as needed.
• Support audio and video conference meetings, including setup of facilities and equipment.

Skills

Secretarial experience

Planning & time management

Stakeholder relationship building

Clear written and verbal communication

Discretion with confidential info

Data handling & admin processes

Tools

Microsoft Office Suite

Job description

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

Shape the future

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

Grow with us

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

Win as a Team

In your role, you will provide high quality secretarial and administrative support to Vice Presidents, helping them stay focused on key priorities and make the best use of their time. Through your organisation, communication and relationship building skills, you will play an important part in delivering an efficient and professional service to colleagues and stakeholders across the business.

You’ll make an impact by:

• Managing diaries, meetings, travel arrangements and itineraries to support priorities and maximise productivity.
• Preparing correspondence, reports, spreadsheets, briefing papers and presentations, ensuring information is accurate, professional and clearly presented.
• Handling sensitive and confidential information with discretion, maintaining the security of documentation and electronic files.
• Coordinating action logs and brought forward systems, progressing activities to ensure timely follow up and completion.
• Screening and prioritising incoming communications, responding appropriately or directing information to the right Vice President.
• Supporting audio and video conference meetings, including the setup of facilities and equipment to enable effective collaboration.

Your skills and experience:

• Bringing previous secretarial experience, with a strong focus on delivering administrative excellence.
• Using planning, coordination and time management skills to manage multiple priorities effectively.
• Building effective relationships with a wide range of internal and external stakeholders.
• Communicating clearly and professionally, both verbally and in writing.
• Applying sound judgement when handling confidential information and prioritising activities.
• Working confidently with data and information to support decision making and administrative processes.

Why You’ll Love It Here:

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

Our DEI Commitment:

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work-life balance.

If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.