Permanent Relief Mobile Library Driver Customer Support Assistant

Kent County Council; Maidstone, Northfleet, Dover, Ashford, Sturry; On-site; GBP 22,000 - 30,000; Full time

Job summary

Kent County Council is seeking Mobile Library Driver/Customer Support Assistants to provide services across urban and rural areas of Kent. With two openings, candidates should have good customer service skills, a full UK driving license, and the ability to work flexible hours. This role supports community engagement through mobile library services, offering training and development opportunities.

Benefits

Competitive salary

Annual leave allowance paid pro-rata

Local Government Pension Scheme

Opportunities for training and professional development

Health and wellbeing support

Good work/life balance

Access to Kent Rewards scheme

Qualifications

• Good interpersonal skills and confident working with the public.
• Able to undertake diverse tasks including using IT systems.
• No prior library experience required; friendliness is crucial.

Responsibilities

• Issue, return and reserve books using IT systems.
• Support mobile library routes in various areas.
• Work on weekends as needed.

Skills

Interpersonal Skills

Customer Service

Timetable Management

Job description

Permanent Relief Mobile Library Driver Customer Support Assistant

Role Responsibility

The work of the library service is hugely rewarding and every day the front of house teams make a difference to the lives of their customers and local communities. Our five Mobile Libraries take our services out to communities in urban and rural areas across Kent.

We are looking to recruit 2 x Mobile Library Driver/Customer Support Assistants on permanent relief contracts to help us run the service during periods of annual leave, sickness or any other circumstances where we may need a mobile library driver at short notice – some weekend working may be required. One of the positions available would support Maidstone and Northfleet mobile library routes, the other would support Dover, Ashford and Sturry routes (applicant preference will be discussed at interview).

You will have good interpersonal skills, be confident working in a customer service role with the public and be able to undertake a diverse range of tasks. These will include issuing, returning and reserving books and other resources using our IT systems and working to a set timetable. Prior library experience isn’t essential – it’s much more important that you’re friendly, outgoing and approachable.

As a Kent County Council employee you will enjoy the following great benefits:

· Competitive salary.

· Annual leave allowance paid pro-rata for hours worked.

· Local Government Pension Scheme.

· Opportunities for training and professional development.

· A wide range of health and wellbeing support.

· Good work/life balance.

· Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.

If you are interested in taking library services into community locations across Kent we would like to hear from you.

This role is subject to holding a full UK Driving Licence.

The successful applicants will need to hold a full driving licence that has a part C1 and commercial experience in driving a 7.5 tonne vehicle.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Interview dates: Week commencing 16 th July 2025

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Location Maidstone and Northfleet or Dover, Ashford and Sturry - To be discussed at interview, United Kingdom