Customer Support Advisor – Flexible vehicle solutions for ride hailing drivers

Job Title – Customer Support Advisor – Flexible vehicle solutions for ride hailing drivers

Job Location – London

Salary – £25k plus bonus

Our client is a vehicle finance and rental company providing flexible vehicle solutions for ride hailing drivers, focused on electric vehicles.

In the role of Customer Support Advisor, you will be the first point of after-sales contact for drivers wishing to discuss their vehicle or hire contract.

Our client can offer the option for hybrid working once the initial probation period has been successfully completed.

In this role, you will look after general fleet and customer administration activities. This will include management of vehicle licence renewals, any fines or penalties received into the business, maintenance of vehicle and customer documentation, and general data entry within our operating systems.

Key Responsibilities:

1. Acting as a first point of contact for any customer service queries regarding the customer's vehicle or account.
2. Providing support and guidance around servicing, licensing, and insurance claims.
3. Answering inbound calls.
4. Resolving customer queries or allocating them to the responsible team member.
5. Making outbound calls to contact customers as required (examples would be around service bookings, expired documentation, or rental renewals).
6. Managing customer support tickets on CRM.

Skills Required:

1. Hardworking
2. A friendly personality
3. Good communication skills via email, phone, and text
4. A basic understanding of, and interest in, vehicles
5. Strong attention to detail
6. Enjoy contributing to the team and growing with our company
7. A good communicator, patient, understanding, and genuinely enjoys helping customers.
8. Good time management and multi-tasking skills.
9. Happy to work under pressure