Customer Support Advisor – Flexible vehicle solutions for ride hailing drivers

Recruitment Avenue; London; Hybrid; GBP 25,000; Full time

Job summary

An innovative company is seeking a Customer Support Advisor to provide exceptional after-sales support for ride hailing drivers. In this role, you will be the first point of contact for customers, assisting with vehicle-related queries and managing documentation. The position offers a hybrid working option after the probation period, allowing flexibility while you help drivers navigate their vehicle solutions. This role is perfect for someone with strong communication skills and a passion for customer service, as you will play a vital role in ensuring drivers receive the support they need to thrive in their roles. Join a team that values hard work and dedication!

Qualifications

• Excellent communication skills via various channels.
• Strong attention to detail and time management abilities.

Responsibilities

• Act as the first point of contact for customer service queries.
• Manage customer support tickets and provide guidance on issues.

Skills

Hardworking

Friendly personality

Good communication skills

Basic understanding of vehicles

Strong attention to detail

Team contribution

Time management

Multi-tasking skills

Ability to work under pressure

Tools

CRM

Job description

Job Title – Customer Support Advisor – Flexible vehicle solutions for ride hailing drivers

Job Location – London

Salary – £25k plus bonus

Our client is a vehicle finance and rental company providing flexible vehicle solutions for ride hailing drivers, focused on electric vehicles.

In the role of Customer Support Advisor, you will be the first point of after-sales contact for drivers wishing to discuss their vehicle or hire contract.

Our client can offer the option for hybrid working once the initial probation period has been successfully completed.

In this role, you will look after general fleet and customer administration activities. This will include management of vehicle licence renewals, any fines or penalties received into the business, maintenance of vehicle and customer documentation, and general data entry within our operating systems.

Key Responsibilities:

1. Acting as a first point of contact for any customer service queries regarding the customer's vehicle or account.
2. Providing support and guidance around servicing, licensing, and insurance claims.
3. Answering inbound calls.
4. Resolving customer queries or allocating them to the responsible team member.
5. Making outbound calls to contact customers as required (examples would be around service bookings, expired documentation, or rental renewals).
6. Managing customer support tickets on CRM.

Skills Required:

1. Hardworking
2. A friendly personality
3. Good communication skills via email, phone, and text
4. A basic understanding of, and interest in, vehicles
5. Strong attention to detail
6. Enjoy contributing to the team and growing with our company
7. A good communicator, patient, understanding, and genuinely enjoys helping customers.
8. Good time management and multi-tasking skills.
9. Happy to work under pressure