Customer Service Advisor – For Uber Drivers

Recruitment Avenue; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to enhance their front-line support team in London. In this exciting role, you will be the first point of contact for customers, addressing their queries and ensuring a smooth experience. You will oversee the management of customer support tickets, assist in daily planning, and handle vehicle administration tasks. This position is perfect for someone with a friendly personality, strong communication skills, and a passion for helping others. Join a company that values teamwork and offers opportunities for growth while making a real difference in customers' lives.

Qualifications

• Experience in customer service with strong communication skills.
• Ability to manage customer support tickets and CRM systems.

Responsibilities

• Oversee customer support operations and manage inquiries.
• Generate customer contracts and manage vehicle documentation.

Skills

Customer Service

Communication Skills

Time Management

Team Leadership

Attention to Detail

Tools

CRM Systems

Rental/Loan Management Systems

Job description

Job Title:Customer Service Advisor

Location:London

Salary:£22k – £28k

In the role of Customer Support Agent, you will oversee the operation of our client’s front-line customer support activity at our clients London office.

Our client provides drivers with vehicle finance and short-term vehicles to rent so they can work for a well-established transportation company Uber.

They help people who have often never owned a car before, or been declined credit, enter into an agreement where they work towards owning their own car.

Your role encompasses.

• General Customer Service
• Answering inbound calls.
• Resolving customer queries or allocating to the responsible team member.
• Managing customer support tickets on CRM.
• Acting as a first point of escalation for any customer service complaints.

Daily planning and work allocation

• Identifying, organising and communicating team workload for customer support team.
• Supporting the Ops Mgr & SMR Mgr by allocating outbound call requirements across the team.

Vehicle and customer administration

• Generating customer contracts in rental/loan management systems as part of the customer sign up process.
• Ensuring all customer contracts are prepared and sent to customers alongside all vehicle documentation.
• Overseeing the fleet and customer administration activity this will include management of vehicle licence renewals, fines or penalties received into the business, and maintenance of vehicle and customer documentation.

Person requirements

• Hard Working
• A friendly personality
• Good communication skills via email, phone, text, etc.
• A basic understanding of, and interest in, vehicles
• Strong attention to detail
• Team leader or supervisory experience (in a customer service role is preferred)
• Enjoy contributing to the team and growing with our company
• A good communicator, patient, understanding and genuinely enjoys helping customers.
• Good time management and multi-tasking skills.