Peripatetic Customer Service Adviser in Bicester

Oxfordshire Business Club; Bicester; Sur place; GBP 26 000 - 27 000; Temps partiel

Avantages offerts par ce poste

Employee Assistance Programme

Family-friendly policies

Learning & development

LG pension (up to 19.9%)

Flexible working

Discounts

Résumé du poste

Oxfordshire County Council is seeking a Peripatetic Customer Service Adviser for a permanent part-time role based in Bicester. The post involves visiting libraries within a 25-mile radius to assist customers, volunteers and community activity, while providing frontline customer service and administrative support.

The role blends public-facing service with clerical duties; it requires a flexible and enthusiastic person who can engage with people from varied backgrounds and promote library

Responsabilités

• Daily welcoming library users, answering enquiries and helping people use library resources and services.
• Library activity extends beyond the counter. The role supports library events, organises materials and information, completes administration and clerical work, and helps maintain a positive customer experience.
• Community relationships form part of the work, including contact with volunteers and local groups.
• Travel to libraries within 25 miles for staff cover.
• The adviser promotes library use and supports young volunteers on library placements.

Description du poste

Peripatetic Customer Service Adviser

Oxfordshire County Council is recruiting a Peripatetic Customer Service Adviser for a permanent part-time post based in Bicester. The salary is £26,247 to £27,274 per year, and the closing date is 15 November 2026. The role works 25.38 hours each week, with one late evening until 7pm and one Saturday in four. The adviser travels to libraries within a 25-mile radius to provide cover and support customers, volunteers and community activity.

The post suits a flexible, enthusiastic person who enjoys helping people from varied backgrounds and promoting library services in the community. The work combines public-facing customer service with administrative and clerical duties.

• Employer: Oxfordshire County Council
• Location: Bicester, Oxfordshire
• Employment type: Permanent, part-time
• Hours: 25.38 hours per week
• Salary: £26,247 to £27,274 per year
• Closing date: 15 November 2026

Responsibilities

Daily work includes welcoming library users, answering enquiries and helping people use library resources and services.

Library activity extends beyond the counter. The role supports library events, organises materials and information, completes administration and clerical work, and helps maintain a positive customer experience. Community relationships form part of the work, including contact with volunteers and local groups.

• Library events and community activity
• Administrative and clerical tasks
• Organisation of library materials and information
• Support for young volunteers on library placements
• Travel to libraries within 25 miles for staff cover

Working Pattern And Pay Progression

The post covers 25.38 hours each week. One late night continues until 7pm, and one in four Saturdays forms part of the rota.

The starting salary sits on Pay Grade 5 at £26,247 to £27,274 per year. Progression to Pay Grade 6 is available after 18 months, subject to the council's progression arrangements.

Customer Service And Community Engagement

The adviser works with people from varied backgrounds and promotes library use in the community. A warm, clear approach helps customers find information, use services and take part in events. The position also includes support for young volunteers completing library placements. Administrative accuracy matters because the adviser organises information and library materials while maintaining day-to-day service continuity across different locations.

Support From Oxfordshire County Council

The council provides 25 days of pro-rata annual leave plus bank holidays, with an option to buy additional leave.

• Employee Assistance Programme
• Enhanced family-friendly policies
• Access to learning and development
• Local Government contributory pension with employer contribution of up to 19.9%
• Flexible working and agile-working technology where the role permits
• Local and national shopping and travel discounts

The local and national shopping and travel discounts are included.