Contract Delivery Manager

JLL; Greater Manchester; On-site; GBP 60,000 - 90,000; Full time

Job summary

JLL seeks a Facilities Management professional to lead contractual performance on PFI/PPP and non-PFI agreements, maximizing revenue and deploying direct labour strategically across contracts.

You will collaborate with the Account Manager and stakeholders to ensure compliance with FM and Project Agreements, health and safety standards, and client requirements while developing lifecycle strategies and site policies.

Qualifications

• Experience in PFI/PPP or similar contract frameworks.
• Experience in NHS or education environments.
• Strong administration and organisational skills.
• Ability to develop operational plans for contracts.
• Proficient in MS Word, Excel, Outlook; knowledge of Concept/Vixen is a plus.

Responsibilities

• Manage delivery of FM services to contracts with focus on performance, safety, quality, and profitability.
• Ensure compliance with Project and FM Agreements and client standards.
• Develop site policies and procedures aligned with client and company values.
• Monitor contracts and provide monthly performance reports.
• Support on-call engineers and participate in rostering.

Skills

PFI/PPP experience

NHS/Education environment

Administration skills

MS Office

Operational planning

Tools

Word

Excel

Outlook

Concept/Vixen

Job description

About JLL

If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management!

About JLL

If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management!

Role Summary

Working closely with the Account Manager (PFI/PPP) and other internal key stakeholders to ensure PFI/PPP and other Non-PFI contracts assigned to their role are compliant with the requirements of the FM and Project Agreements and with all statutory regulations. Maximise revenue and profit opportunities through robust deduction management, effective deployment of direct labour, procurement gains and the development of an appropriate lifecycle strategy

Duties & Responsibilities

• Manage the delivery of FM services to the contract(s) taking responsibility for performance, Human Resource Management, health and safety, quality and profitability
• Ensure that the requirements of the Project Agreement and FM Agreement are delivered, in line with the AR’s and CMP’s.
• Develop site specific policies and operational procedures which fit with the company’s value framework and match the requirements of the client.
• Ensure the contracts comply with relevant client standards, including Building Bulletins and the Services Output Specification.
• Liaise with Client Representatives (End User & SPV) ensuring positive constructive relationships based on long term partnership
• Manage and develop staff ensuring a positive employment culture, effective training strategies and high retention levels.
• Monitor performance and provide formal monthly reports to the client and the Account Director confirming compliance with the requirements of the contract and identifying issues for discussion, future workload, risks and opportunities.
• Practice effective risk management, establishing controls, procedures, health and safety systems, audits etc which ensure that services are compliant with legislation and that contingency plans are in place.
• Manage contract budgets in a cost-effective manner, ensuring value for money is achieved across the board.
• Report on P&L performance on a monthly and YTD basis, taking full accountability to deliver to budget, minimise aged debt and actively recover WIP in line with agreed timescales.
• Ensure that all legislative requirements are met across all facilities.
• Act as Responsible Person Legionella, HTM AP LV, HTM AP CP, HTM AP Ventas well as other HTM duties for the contract.
• Work flexibly within the wider IFM team undertaking any other duties which contribute to growth and profitability.
• The CDM will required to support the on-call engineers in the call out rota

Qualifications & Experience

• Industry relevant qualifications
• Prior experience within the PFI/PPP sector
• Experience of working within an NHS/Education environment.
• Previous experience of developing operational plans for PFI/PPP contracts.
• High level of administration and organisational skills
• Computer literate Word, Excel, Outlook, Concept/Vixen