Performance Manager

Equans Group; Bellshill; On-site; GBP 52,000 - 70,000; Full time

Benefits offered by this job

25 days annual leave

Private Medical Insurance

Life Cover

Employee discounts

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

CSR days

Learning opportunities

Referral Rewards

Employee networks

Employee Assistance Program

Job summary

Equans is seeking a Performance Manager to join our Bellshill office on a permanent, full‑time basis (40 hours/week). You will ensure services meet contractual obligations, healthcare standards, ISO standards and Equans policies, working with NHS stakeholders and subcontractors to drive compliance and service excellence.

You will lead audits, manage non-conformances, maintain documentation, and provide monthly performance reports while coordinating with operational and commercial teams to drive

Qualifications

• Proven experience in quality, compliance, audit, assurance or governance within facilities management or another regulated service environment.
• Understanding of complex contractual environments, preferably PFI healthcare or NHS estates.
• Strong knowledge of quality management systems, audit processes, document control, corrective actions and continuous improvement.
• Awareness of statutory compliance requirements relevant to facilities management (health and safety, environmental, fire, water hygiene, electrical)
• Knowledge of ISO 9001; awareness of ISO 14001 and ISO 45001.

Responsibilities

• Develop and maintain quality management systems aligned with Equans standards and ISO frameworks.
• Lead risk-based internal and external audits, inspections, assurance reviews and certifications.
• Ensure teams are prepared for audits with accurate evidence and close-out of findings.
• Manage non-conformance, corrective action, preventive action and lessons learned.
• Maintain compliance registers, audit schedules, risk logs and document control systems.
• Monitor KPIs for quality, compliance, health & safety, environment and sustainability.
• Prepare, validate and submit monthly performance reports to clients and internal teams.
• Review payment mechanism performance and challenge deductions where appropriate.

Skills

Quality & compliance

Audit & governance

Facilities management

Regulated environment

Job description

Equans is looking for a Performance Manager to join our team working from the Bellshill Office, ML4 3NJ. This is a permanent, full-time role working on average 40 hours per week. On offer is a competitive salary and in addition you will receive an excellent benefits package which includes a company car / car allowance.

As Performance Manager, you will ensure that services are delivered in line with contractual obligations, healthcare standards, statutory requirements, Equans policies and relevant ISO management systems.

Working closely with operational teams, client representatives, NHS Board representatives, healthcare stakeholders, subcontractors and internal governance functions, you will help embed a culture of compliance, accountability, risk awareness, sustainability and service excellence.

Your work will directly support the safe, compliant and effective operation of healthcare facilities, while helping to protect clinical activity and minimise disruption and service performance deductions.

What will you deliver?

• Develop, implement, maintain and continually improve quality management systems aligned with Equans standards, PFI contract obligations, healthcare requirements and applicable ISO standards.
• Lead and coordinate risk-based internal and external audits, compliance inspections, assurance reviews, statutory inspections and certification assessments.
• Ensure operational teams are prepared for audits and inspections, with accurate evidence maintained and findings effectively managed through to close-out.
• Manage non-conformance, corrective action, preventive action and lessons‑learned processes.
• Maintain compliance registers, audit schedules, risk logs, action trackers and document control systems.
• Monitor performance against quality, compliance, health and safety, environmental and sustainability KPIs.
• Lead the preparation, validation and submission of monthly performance reports to the Client, Project Company and internal leadership teams.
• Ensure reports accurately reflect KPI data, statutory compliance, service performance, audit outcomes, improvement actions and contractual requirements.
• Manage and administer contractual Payment Mechanism processes, including: Performance monitoring, Service failure validation, Deduction management, Rectification verification, Performance trend analysis, Supporting evidence requirements
• Work with operational and commercial teams to review Payment Mechanism performance, challenge deductions where appropriate and identify opportunities to improve service delivery.
• Promote compliance awareness through coaching, briefings, training, toolbox talks and best‑practice sharing.
• Support compliance with healthcare premises guidance, technical standards, local procedures and client‑specific requirements.
• Monitor evidence relating to health and safety, fire safety, water hygiene, electrical safety, lifting equipment and environmental controls.
• Support compliance with Equans health, safety, environmental, quality and sustainability policies.
• Support and maintain compliance with ISO 9001, ISO 14001, ISO 45001 and other applicable management system standards.
• Attend and contribute to contractual, governance and performance meetings.
• Participate in the contract management on‑call rota.
• Undertake designated technical compliance responsibilities, including Responsible Person or Appointed Person duties, where appropriately trained and authorised.

What can we offer you?

On offer includes a competitive salary and in addition you will receive an excellent benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Private Medical Insurance (Single)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Women Together (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Proven experience in quality, compliance, audit, assurance or governance within facilities management or another regulated service environment.
• Understanding of complex contractual environments, preferably PFI healthcare, NHS estates or critical infrastructure service delivery.
• Strong working knowledge of quality management systems, audit processes, document control, corrective actions and continuous improvement.
• Awareness of statutory compliance requirements relevant to facilities management, including: Health and safety, Environmental management, Fire safety, Water hygiene, Electrical safety, Building‑related obligations
• Knowledge of ISO 9001 and awareness of ISO 14001 and ISO 45001.
• Excellent written and verbal communication skills.
• Ability to produce clear, accurate reports and engage confidently with clients, auditors and operational teams.
• Ability to interpret performance data, audit findings, compliance evidence and risk information.
• Strong planning and prioritisation skills, with the ability to manage multiple audits, actions, deadlines and stakeholder requirements.
• Due to nature of the role the successful candidate will be required to obtain Disclosure Scotland to PVG Level.

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting‑edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.

Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.

Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.

For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.

As part of our recruitment process, EQUANS uses StaffVetting, our trusted third‑party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer‑focused way, helping us ensure the right checks are completed from the start of the application journey.

We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment. Where feasible, if a candidate applies under the Disability Confident Scheme and they meet all of the essential criteria, we will offer an interview.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.