Primary Care Contracts & Performance Manager

Manor View Practice; United Kingdom; Remote; GBP 32,000 - 36,000; Full time

Job summary

Manor View Practice is seeking a Primary Care Contracts & Performance Manager to lead contractual performance across QOF, DES, LES, ECF and related services. The role also manages the Patient Care Team, ensuring searches, recalls and data quality are delivered while clinical decisions remain with clinicians.

Responsibilities include robust performance reporting, governance and service improvement, and collaboration with GP Partners, Finance and Operations across multiple sites.

Qualifications

• Substantial experience in general practice, PCN or primary care operations.
• Practical knowledge of QOF and primary care contractual performance.
• Experience supervising staff and monitoring team delivery.
• Confident with EMIS Web or equivalent primary care system.
• Strong Excel, analysis and performance reporting skills.

Responsibilities

• Maintain a central register of QOF, DES, LES, ECF and other applicable commissioned services, including targets, specifications, deadlines and clinical leads.
• Monitor performance, identify shortfalls and coordinate corrective action plans with clinical leads and the Patient Care Team.
• Oversee timely collection of activity evidence and submissions, working with Finance to reconcile claims and income.
• Identify new or amended service requirements and coordinate implementation; expedite risks to GP Partners.
• Produce regular dashboards and exception reports for partners covering QOF, enhanced services, ECF, recalls and other KPIs.
• Review disease registers, coding quality and outstanding clinical activity; agree priorities for searches and corrective work.
• Ensure search methodology, reporting processes and recurring deadlines are documented and reproducible.
• Line manage the Clinical Data & Care Coordination Lead and other Patient Care Team staff, including supervision, objectives, development and performance reviews.
• Allocate and monitor workloads, maintain cover arrangements and ensure continuity during leave and absence.
• Set priorities for ad hoc EMIS search requests from partners, clinicians and managers alongside contractual work.
• Promote clear ownership, standard operating procedures and effective cross-training.
• Oversee long-term condition recall programmes, childhood immunisations, cervical screening, NHS Health Checks, LD and SMI reviews and other targeted programmes.
• Monitor invitations, non-response, appointments and outstanding actions against agreed protocols and deadlines.
• Oversee administrative arrangements for safeguarding registers and meetings and palliative care/GSF and MDT processes, with clinical responsibility retained by designated clinicians.
• Coordinate administrative support for group clinics and other clinical initiatives.
• Work with the designated GP research lead to assess potential participation in primary care research; the practice does not currently operate an established research programme.
• If studies are approved, oversee administrative processes for approved searches, invitations, recruitment tracking, deadlines and activity reports.
• Ensure research activity follows study approvals, information governance requirements and appropriate clinical oversight.
• Work closely with GP Partners, clinical leads, Finance, Operations, Reception and the wider administrative team.
• Maintain appropriate information governance, confidentiality and escalation arrangements.
• Lead process improvements that support contractual achievement and reduce avoidable administrative work.

Skills

QOF knowledge

Primary care ops

Data analysis

Independent worker

Tools

EMIS Web

Excel

Job description

Primary Care Contracts & Performance Manager

Job Description and Person Specification

• Job title: Primary Care Contracts & Performance Manager
• Salary: £23–£26 per hour, dependent on experience
• Hours: 24 hours per week; working pattern agreed at appointment
• Contract: Permanent
• Reports to: Operations GP Partners
• Location: Manor View Practice sites

Job purpose

To lead and monitor the practice’s clinical contractual performance, including QOF, DES, LES, ECF and other commissioned services, and to manage the Patient Care Team. The postholder will ensure searches, recalls, data quality and clinical administrative programmes are delivered effectively, while clinical decisions remain with authorised clinicians.

Key responsibilities

1. Contracts and commissioned services

• Maintain a central register of QOF, DES, LES, ECF and other applicable commissioned services, including targets, specifications, deadlines and clinical leads.
• Monitor performance, identify shortfalls and coordinate corrective action plans with clinical leads and the Patient Care Team.
• Oversee timely collection of activity evidence and submissions, working with Finance to reconcile claims and income.
• Identify new or amended service requirements and coordinate implementation; expedite risks to GP Partners.

2. Performance reporting and data quality

• Produce regular dashboards and exception reports for partners covering QOF, enhanced services, ECF, recalls and other agreed KPIs.
• Review disease registers, coding quality and outstanding clinical activity; agree priorities for searches and corrective work.
• Ensure search methodology, reporting processes and recurring deadlines are documented and reproducible.

3. Patient Care Team leadership

• Line manage the Clinical Data & Care Coordination Lead and other Patient Care Team staff, including supervision, objectives, development and performance reviews.
• Allocate and monitor workloads, maintain cover arrangements and ensure continuity during leave and absence.
• Set priorities for ad hoc EMIS search requests from partners, clinicians and managers alongside contractual work.
• Promote clear ownership, standard operating procedures and effective cross-training.

4. Recall and clinical programmes

• Oversee long-term condition recall programmes, childhood immunisations, cervical screening, NHS Health Checks, LD and SMI reviews and other targeted programmes.
• Monitor invitations, non-response, appointments and outstanding actions against agreed protocols and deadlines.
• Oversee administrative arrangements for safeguarding registers and meetings and palliative care/GSF and MDT processes, with clinical responsibility retained by designated clinicians.
• Coordinate administrative support for group clinics and other clinical initiatives.

5. Research development

• Work with the designated GP research lead to assess potential participation in primary care research; the practice does not currently operate an established research programme.
• If studies are approved, oversee administrative processes for approved searches, invitations, recruitment tracking, deadlines and activity reports.
• Ensure research activity follows study approvals, information governance requirements and appropriate clinical oversight.

6. Collaboration and governance

• Work closely with GP Partners, clinical leads, Finance, Operations, Reception and the wider administrative team.
• Maintain appropriate information governance, confidentiality and escalation arrangements.
• Lead process improvements that support contractual achievement and reduce avoidable administrative work.

Key working relationships

GP Partners; Clinical Data & Care Coordination Lead; Patient Care Team; GP and nursing leads; Finance Manager; Operations and Reception managers; commissioners and relevant external services.

Person specification

Experience

Essential

• Substantial experience in general practice, PCN or primary care operations
• Practical knowledge of QOF and primary care contractual performance

Desirable

• Detailed knowledge of LES, DES, ECF and commissioned service claims
• Experience in a multisite GP practice

Leadership

Essential

• Experience supervising staff and monitoring team delivery
• Able to work independently, prioritise and escalation risks

Desirable

• Experience introducing workflow improvements

Data and systems

Essential

• Confident with EMIS Web or equivalent primary care system
• Strong Excel, analysis and performance reporting skills

Desirable

• Advanced EMIS searches, Accurx, Abtrace and dashboards

Governance

Essential

• Understanding of confidentiality, data protection and clinical administrative boundaries

Desirable

• Experience of safeguarding, palliative care or primary care research administration