Scheduler - 12 month contract

JAM Recruitment Ltd; Reading; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Annual leave up to 28 days with length

Generous pension scheme

Health and wellbeing benefits

Job summary

Thames Water is seeking a Scheduler to coordinate field activities across leakage and customer works from its hybrid Reading base. The role requires liaising with field teams, planning schedules, obtaining permits, and managing ongoing backlog while keeping customers informed throughout the process.

The ideal candidate will have strong communication, organisational skills, and experience with Streetworks, SAP, and GIS. Working hours are 7:30 am to 3:30 pm with a hybrid base in Reading.

Qualifications

• Excellent communication and interpersonal skills.
• A proactive and self-motivated approach.
• Strong organisational skills and the ability to manage competing priorities.
• Ability to work effectively as part of a team.
• A positive approach to problem‑solving and taking ownership of issues.
• Ability to work accurately and flexibly in a busy environment.
• An understanding of Streetworks or traffic management.
• Knowledge of SAP.
• Knowledge of GIS.

Responsibilities

• Liaise with repair teams, supervisors and managers in the field.
• Plan and schedule leakage and customer works.
• Work with local councils to get permits authorised and accepted.
• Manage outstanding work and review the backlog to keep it under control.
• Keep customers informed throughout their journey through to resolution.
• Manage requests involving more complex field activity and elevate issues where needed.
• Work with internal planning systems and support effective planning and scheduling.

Skills

Excellent communication

Proactive

Organisational skills

Teamwork

Problem-solving

Accurate & flexible

Streetworks knowledge

SAP

GIS

Tools

SAP

GIS

Job description

What you’ll be doing as a Scheduler

• Liaise with repair teams, supervisors and managers in the field.


• Plan and schedule leakage and customer works.


• Work with local councils to get permits authorised and accepted.


• Manage outstanding work and review the backlog to keep it under control.


• Keep customers informed throughout their journey through to resolution.


• Manage requests involving more complex field activity and elevate issues where needed.


• Work with internal planning systems and support effective planning and scheduling.

What you should bring to the role

• Excellent communication and interpersonal skills, with the ability to build effective working relationships.


• A proactive and self‑motivated approach.


• Strong organisational skills and the ability to manage competing priorities.


• Ability to work effectively as part of a team.


• A positive approach to problem‑solving and taking ownership of issues.


• Ability to work accurately and flexibly in a busy environment.

Additional skills and experience

• An understanding of Streetworks or traffic management.


• Knowledge of SAP.


• Knowledge of GIS.

Base location: Kemble Court, Reading, RG2 6AD - hybrid

Working hours: 7:30 am to 3:30 pm

This role will be paid from £26,225 to £30,000 per annum depending on skills and experience.

What’s in it for you?

• Annual Leave – 24 days holiday per year, increasing to 28 days with length of service (plus bank holidays).


• Performance‑related pay plan directly linked to company performance measures and targets.


• Generous Pension Scheme through AON.


• Access to lots of benefits to help you take care of you and your family’s health and wellbeing and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family.

Why choose us?

Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.