Performance Lead

Ministry of Justice; Barnstaple; On-site; GBP 60,000 - 80,000; Full time

Job summary

Ministry of Justice in the United Kingdom seeks a Team Lead for Performance within the regional structure to author and develop a quality improvement programme aligned to division and MOJ priorities. The role includes shaping performance data, monitoring, and supporting effective decision making at both regional and national levels.

The ideal candidate will lead on performance management, coordinate across HQ teams and divisions, and drive initiatives that enhance organisational effectiveness in

Qualifications

• Lead PS performance management
• Lead on maintenance of national performance standards
• Research, investigate and report on the reasons for performance at the regional level
• Undertake and analyse surveys of internal and external customers
• Carry out data audit exercises and quality inspection as required
• Respond to internal and external requests for performance monitoring information, training or support at the regional level
• Maximise the potential use of IT systems and databases in respect of performance management

Responsibilities

• Lead PS performance management
• Lead on the maintenance of national performance standards
• Research, investigate and report on the reasons for performance at the regional level
• Undertake and analyse surveys of internal and external customers
• Carry out data audit exercises and quality inspection as required
• Respond to internal and external requests for performance monitoring information, training or support at the regional level
• Maximise the potential use of IT systems and databases in respect of performance management

Job description

Team lead working within a region authoring performance targets and agreeing them with key stakeholders at a national level. Team Lead for the team authoring and developing a quality improvement programme tailored to the needs of the division and HMPPS priorities. Identifying local performance and quality issues and developing initiatives in response to the identified issues., As a member of the team the Performance Lead will be responsible for providing performance data which supports activities that enhance organisational effectiveness and enables the organisation to monitor and improve performance. Responsibilities, Activities & Duties The job holder will be required to carry out the following responsibilities, activities and duties: Lead PS performance management

• Lead on the maintenance of national performance standards
• Research, investigate and report on the reasons for performance at the regional level.
• Undertake and analyse surveys of internal and external customers.
• Carry out data audit exercises and quality inspection as required.
• Respond to internal and external requests for performance monitoring information, training or support at the regional level.
• Maximise the potential use of IT systems and databases in respect of performance management
• Identify trends across PS divisions in order to provide the evidence-base for commissioning national interventions
• Work alongside Performance and Quality Managers in Divisions to establish performance plans and monitor their effectiveness
• Work with colleagues in the Performance roles in other divisions to share good practice and promote performance initiatives
• Support quality assurance
• Contribute to the PS performance and quality improvement strategy
• Support the communication of the PS performance and quality improvement strategy and action plans with Divisions and LDUs, external partners and all key stakeholders
• Support the delivery of practice development in the PS
• Implement quality improvement programmes for the national organisation and identify
• Monitor external markets, practice, trends and development to ensure best practice internally, bringing this knowledge to bear on the development of effective practice codes and standards to be implemented nationally through the Divisions
• Build productive working relationships with relevant HQ teams, including Planning & Analysis Group, Commissioning & Commercial Directorate and OMPPG
• Develop Team and Partnership Working
• Develop productive working relationships with colleagues and stakeholders
• Contribute to team and organisation's understanding of its stakeholders and customers
• Plan and organise
• Contribute to programme implementation
• Share of knowledge and good practice to inform innovation and improve service delivery
• Communication
• Providing information, feedback and advice
• Participate in meetings where appropriate
• Use information to take critical decisions
• Liaise with team members to receive, collate and analyse information, developing systems and compiling reports as directed