Performance Improvement Specialist

Notting Hill Genesis; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Excellent annual leave and flexible ro

Employee Assistance Programme

Health cash plan

Retail, leisure and lifestyle discount

Cycle to work scheme

Life assurance – 4x annual salary

Job summary

Notting Hill Genesis is seeking a Performance Improvement Specialist to enhance individual and team performance within the Employee Relations Centre of Expertise. You’ll coach managers, support early intervention and ensure fair, consistent performance and probation decisions.

You’ll use data to identify patterns, develop targeted interventions, and align performance management with employment law and business priorities.

Qualifications

• Strong experience managing underperformance and supporting managers with performance and capability matters.
• Good knowledge of UK employment law relating to performance, capability and probation.
• Proven ability to coach, influence and constructively challenge managers.

Responsibilities

• Support the organisation’s approach to performance and capability management with clear standards.
• Identify patterns of underperformance using data to prioritise interventions.
• Coach managers to manage performance through informal and formal approaches.
• Provide guidance on progression, extension and exit decisions.
• Ensure performance processes are fair and aligned with employment law.

Skills

Performance management

Coaching managers

Data analysis

Employment law UK

Probation decisions

Stakeholder management

Analytical thinking

Communication skills

Education

CIPD Level 5

Equivalent qualification

Job description

Thank you for your interest in joining the People Directorate at Notting Hill Genesis.

Our HR function is evolving into a confident, proactive partnership model. We work alongside leaders to manage risk well, support fair and consistent decision-making and build a positive, values-led colleague experience.

The Performance Improvement Specialist plays an important role in this ambition. As a core member of the Employee Relations Centre of Expertise, you will help improve individual and team performance by strengthening manager capability, supporting early intervention and ensuring performance and capability matters are managed fairly, consistently and effectively.

You do not need housing sector experience to succeed. What matters most is strong performance and capability expertise, sound knowledge of employment law, and the ability to coach and influence managers to address underperformance confidently and constructively.

What the role is all about

As Performance Improvement Specialist, you will support the organisation’s approach to improving individual and team performance and capability.

You will work closely with managers, HR Business Partners and the Employee Relations Centre of Expertise to identify and address underperformance, improve the quality of performance and probation decisions, and ensure consistent performance standards across the organisation.

Rather than focusing only on individual cases, you will use data and insight to identify recurring or systemic performance issues and help develop targeted interventions. Through this work, you will support our shift from a reactive approach to one that is proactive, insight-led and focused on continuous improvement.

How you’ll make a difference

You will strengthen organisational performance and capability by:

• Driving a more proactive and consistent approach to performance management across the organisation
• Helping managers address performance issues early, confidently and effectively
• Identifying patterns of underperformance and supporting targeted interventions
• Reducing reliance on formal employee relations processes by embedding strong informal performance management practices
• Improving outcomes for colleagues through fair, consistent and supportive approaches to performance and capability
• Strengthening manager understanding of performance management during probation and the early stages of employment
• Improving the quality and consistency of probation and early performance decisions
• Providing performance insight and analysis to inform leadership decision-making and workforce planning
• Strengthening collaboration between HR Business Partners and Employee Relations colleagues to ensure a joined-up approach to performance and people risk

How you’ll do it

• Support the organisation’s approach to performance and capability management, ensuring consistent standards, clear expectations and effective policy application
• Identify patterns of persistent or recurring underperformance, using data and insight to target and prioritise interventions
• Coach and support managers to manage performance confidently through both informal and formal approaches
• Provide practical guidance on performance and probation decisions, including progression, extension and exit
• Ensure performance, capability and probation approaches are fair, consistent and aligned with employment law
• Interpret relevant legislative changes and translate them into practical guidance for managers and HR colleagues
• Work closely with the Employee Relations Centre of Expertise to align performance management with capability processes and formal ER frameworks
• Partner with HR Business Partners to align performance improvement activity with business priorities, workforce planning and capability needs
• Analyse performance data and trends, providing clear insight and recommendations to improve organisational performance and reduce risk
• Design and embed practical tools, frameworks and interventions that support consistent performance management
• Promote a culture of accountability, continuous improvement and high performance across the organisation

All about you

• Strong experience of managing underperformance and supporting managers with performance and capability matters
• Strong understanding of performance management frameworks, including informal and formal capability processes
• Good knowledge of UK employment law relating to performance, capability and probation, including the practical implications of legislative change
• Experience of interpreting legislative or policy changes and translating them into clear, practical guidance
• Proven ability to coach, influence and constructively challenge managers
• Experience of identifying and responding to patterns, trends and systemic performance issues
• Experience working with employee relations processes, particularly performance and capability cases
• Strong analytical skills, with the ability to translate data into actionable insight and targeted interventions
• Excellent written and verbal communication skills
• Ability to design and embed practical tools, frameworks and interventions
• Strong organisational skills, with the ability to manage multiple priorities and stakeholders
• Experience working in a complex, multi-site or unionised environment
• CIPD Level 5 qualification, an equivalent qualification or demonstrable experience operating at this level

What’s in it for you?

Benefits include:

• Excellent annual leave and flexible working options (qualifying period may apply)
• Enhanced family leave (qualifying period may apply)
• Employee Assistance Programme
• Health cash plan
• Retail, leisure and lifestyle discounts
• Interest‑free loans
• Cycle to work scheme
• Life assurance – 4x annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and we employ around 1,800 employees.

For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/

We welcome applications from everyone.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Closing date is 15 September 2026