ER Specialist

Notting Hill Genesis Group; United Kingdom; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Excellent annual leave and flexible/hy

Generous pension scheme

Enhanced family leave

Employee Assistance Programme

Health cash plan

Discounts – retail, leisure, lifestyle

Interest-free loans

Cycle to work scheme

Life assurance – 4x annual salary

Job summary

Notting Hill Genesis Group is seeking an ER Specialist to provide expert advice on employee relations matters. You will support early resolution of issues, ensure fair handling of cases, and contribute to a proactive ER approach across the organisation. Collaboration with HR partners and union engagement will be key to success.

Strong ER expertise, sound judgement and the ability to manage sensitive information are essential. CIPD Level 5 or equivalent experience is preferred.

Qualifications

• Extensive experience managing a broad range of ER casework including disciplinary and grievance.
• Strong knowledge of UK employment law and its practical application.
• Ability to build credible relationships and provide clear, pragmatic advice.
• Experience in a unionised or representative environment.

Responsibilities

• Lead on a broad range of ER casework including disciplinary, grievance and sickness absence.
• Provide clear, balanced advice to managers and HR colleagues.
• Coach managers to build confidence and capability in people issues.
• Analyse case trends and contribute to ER insight for targeted interventions.
• Contribute to ER policy development and guidance.
• Collaborate across HR to align ER insight with workforce priorities.
• Maintain robust case documentation and governance.
• Engage with Trade Unions to support constructive industrial relations.

Skills

ER casework

Employment law

Analytical writing

Stakeholder management

Education

CIPD Level 5 qualification or equivalent experience

Job description

Thank you for your interest in joining the People Directorate at Notting Hill Genesis. Our HR function is evolving into a confident, proactive partnership model. We work alongside leaders to manage risk well, support fair and consistent decision‑making and build a positive, values‑led colleague experience. The ER Specialist plays an important role in this ambition. As a key member of the Employee Relations Centre of Expertise, you will support how we manage risk, handle complexity and build manager confidence across the organisation through high‑quality, consistent and pragmatic ER practice. You do not need housing sector experience to succeed. What matters most is strong ER expertise, sound judgement and the ability to provide clear, confident advice across a broad range of people matters. What the role is all about As ER Specialist, you will provide expert advice and support on a wide range of employee relations matters, ensuring that cases are managed fairly, consistently and in line with employment law and organisational values. Working closely with Senior HR Business Partners, HRBPs and Centres of Expertise, you will help strengthen organisational capability by supporting early, effective resolution of issues and contributing to a proactive, prevention‑focused ER approach.

How you’ll make a difference

You will strengthen organisational performance and colleague experience by:

• Supporting managers to resolve issues early, constructively and with confidence, reducing escalation into formal processes
• Ensuring fair, consistent and high‑quality handling of complex and sensitive ER cases
• Providing trusted, pragmatic advice to HR colleagues and leaders on people risk and decision‑making
• Using ER insight and data to identify trends, hotspots and opportunities for improvement
• Supporting the consistent application of ER policies and helping to build organisational capability

Your impact will be seen through improved consistency, stronger manager capability and a more proactive approach to employee relations across the organisation.

How you’ll do it

• Lead on a broad range of ER casework including disciplinary, grievance, capability, sickness absence and other complex matters
• Provide clear, balanced and pragmatic advice to managers and HR colleagues, supporting consistent and confident decision‑making
• Coach and support managers to build their confidence and capability in managing people issues
• Analyse case trends and contribute to ER insight, supporting targeted interventions and prevention activity
• Contribute to the development and communication of ER policies and guidance
• Work collaboratively across HR to ensure ER insight supports wider workforce and culture priorities
• Maintain high‑quality case documentation, ensuring robust governance and data accuracy
• Support engagement with Trade Unions and contribute to constructive industrial relations

All about you

Essential

• Strong experience managing a broad range of ER casework, including complex and sensitive issues
• Good knowledge of UK employment law and its practical application
• Ability to build credible relationships and provide confident, pragmatic advice and challenge
• Strong judgement, resilience and ability to manage sensitive and confidential information
• Experience working in a unionised or representative environment
• Strong analytical and written skills, with the ability to produce clear information, insight and recommendations
• Highly organised, able to manage multiple priorities in a fast‑paced environment
• CIPD Level 5 qualification or equivalent experience

What’s in it for you?

You’ll have the opportunity to build your ER expertise in a complex environment, develop your capability working alongside experienced HR colleagues, and contribute to a more proactive, insight‑led approach to employee relations.

Benefits include:

• Excellent annual leave and flexible working options (qualifying period may apply)
• Generous pension scheme
• Enhanced family leave (qualifying period may apply)
• Employee Assistance Programme
• Health cash plan
• Retail, leisure and lifestyle discounts
• Interest‑free loans
• Cycle to work scheme
• Life assurance – 4x annual salary

All about us

Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and we employ around 1,800 employees.

For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/

We welcome applications from everyone.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Closing date is 15 September 2026.