Performance and Compliance Manager

West Midlands Police; Birmingham; On-site; GBP 38,000 - 51,000; Full time

Benefits offered by this job

Competitive pay

Generous annual leave

Excellent pension arrangements

Job summary

West Midlands Police is seeking a performance and compliance lead for the Forensic Services Department to ensure legal and ethical integrity across PoFA and MoPI/GDPR frameworks. The role drives performance data, reporting and conformance to SLA within the FSD framework, delivering improvements and ensuring timely project delivery.

The post involves collaboration with FSD colleagues, managers and staff across the organisation to plan, monitor and review performance contributions, maintain

Responsibilities

• Oversee assessment of performance & SLA for forensic functions in partnership with Force Intelligence and supervise forensic outcome contributions to detections.
• Monitor performance by setting expectations and goals for teams and individuals.
• Maintain stakeholder engagement with national work groups to ensure timely delivery of innovation projects and benefits.
• Support senior leadership to ensure overall service delivery.
• Represent the function at local and force meetings and quarterly performance reviews.

Job description

To manage Forensic Services Department (FSD) and the wider force area (where appropriate) on areas of performance and compliance data. Ensuring the legal and ethical integrity of West Midlands Police, through policy enforcement and programme planning. To ensure that compliance with the rules and regulations around protection of Freedom Act (PoFA), Management of police information (MoPI) General Data Protection Regulation (GDPR), disclosure, contamination elimination database (CED), police elimination database (PED), local policies, and producing performance data, reporting on performance, measuring against set standards. This role will involve working closely with FSD colleagues and where appropriate liaising with other managers, team leaders and staff throughout the organisation to plan, monitor and review the performance contribution to the organization ensuring performance and service levels are maintained and identify areas for improvement. This role will oversee conformance to all Service Level Agreements as documented within the FSD Quality Management System that will be delivered through the FSD Performance Framework approved by the WMP Crime with national work groups in order to ensure innovation related projects are delivered on time and all benefits are realised.

Key Responsibilities

• To be responsible for the assessment of performance & SLA’s of all forensic functions in partnership with Force Intelligence and in particular to oversee the forensic outcome contribution to detections on behalf of the Crime Portfolio.
• Monitoring performance by working with colleagues and setting performance expectations and goals for teams and individuals to channel their efforts toward achieving organisational objectives.
• To maintain stakeholder engagement with national work groups in order to ensure innovation related projects are delivered on time and all benefits are realised.
• To support and work with the senior leadership team to ensure overall service delivery.
• Representation at both local and force meetings and Quarterly Performance Reviews relating to forensic contributions to outcomes.

Important Information

Salary: Grade 7, £44,700

Hours: Monday to Friday between 7am x 6pm (flexible)

Location: RidgePoint House

Closing Date: 18/10/2026

Proposed Interview Dates: W.C 02/11/2026

Selection Process

• Online Application and Sift - You will complete an online application form, which will be reviewed against the skills, experience and behaviours required for the role.
• Assessment and/or Interview - Candidates who successfully pass the application stage will be invited to attend an interview and/or assessment. This will provide you with the opportunity to demonstrate your suitability for the role.
• Pre-Employment Checks - If you are selected as the preferred candidate, you will be required to successfully complete relevant pre-employment checks before receiving a formal offer. For internal candidates, some checks may not be required. Checks may include: I
• Vetting Checks - You must successfully complete the required level of Recruitment vetting and Counter Terrorism clearance before starting the role. This may include providing information relating to your background and financial history as part of the vetting process.
• Medical Checks - Appointment to this role is subject to successfully completing medical checks. This may include a drugs test and, where required, a fitness assessment.
• Reference Checks - You will need to provide details covering at least five years of employment, education or other relevant activity history.

We are committed to supporting candidates throughout the recruitment process and reasonable adjustments are available for those who need them.

About Us

West Midlands Police is the second-largest police force in England, serving more than 2.9 million people across Birmingham, Coventry, Wolverhampton, Dudley, Sandwell, Solihull and Walsall. Every day, our people work together to keep our communities safe, protect vulnerable people, prevent crime and bring offenders to justice. We answer more than 2,000 emergency calls every day and provide policing 24 hours a day, 365 days a year. Whether responding to emergencies, supporting victims, investigating crime or working behind the scenes, every role plays a vital part in delivering an outstanding service to the public. We're proud of the progress we've made in reducing crime, improving emergency response times and increasing arrest rates. These achievements are only possible because of the dedication, professionalism and expertise of our officers, staff and volunteers. As we continue to transform the way we police, we're looking for talented people who are committed to making a real difference.

Why Join West Midlands Police?

A career with West Midlands Police is about more than a job, it's an opportunity to have a meaningful impact on the lives of millions of people. Whatever your role, you'll contribute to keeping our communities safe while developing your own skills and career.

When You Join Us, You'll Benefit From

• Meaningful work that makes a difference every day.
• A diverse range of career opportunities across policing and professional support services.
• High-quality training, development and opportunities to progress.
• A supportive and inclusive working environment where everyone is encouraged to achieve their potential.
• Competitive pay, generous annual leave, excellent pension arrangements and a wide range of employee benefits.
• The opportunity to work alongside dedicated colleagues who share a common purpose.

Our Commitment to Inclusion

We believe that a diverse workforce helps us better understand and serve the communities we protect. We are committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed. As a Disability Confident Leader, the highest level of the Government's Disability Confident scheme, we are committed to removing barriers to employment and supporting disabled applicants and employees throughout their careers. Through our Disability Confident Interview Scheme, applicants who declare a disability and meet the essential criteria for a role will normally be offered an interview, subject to the scheme's terms and any recruitment constraints. Our Diversity and Inclusion Vision is to maximise the potential of people from all backgrounds through a culture of fairness, respect and inclusion, enabling us to deliver the best possible service to our communities.

Professional Standards

Working in policing is a position of trust. Our officers and staff are expected to demonstrate the highest standards of integrity, professionalism and accountability. Successful applicants will be subject to appropriate vetting and are expected to uphold the ethical standards and responsibilities that come with serving the public.

Recruitment and the Use of AI

We recognise that many candidates use AI tools to support activities such as proofreading and improving the presentation of written applications. This is acceptable, provided the content you submit accurately reflects your own knowledge, skills and experience. Applications must be your own work. Any evidence of plagiarism, false or misleading information, or the inappropriate use of AI during assessments or selection activities where it is not permitted may result in your application being rejected.

Benefits

We know that supporting our people is essential to delivering the best service to our communities. That's why we offer a comprehensive range of employee benefits, wellbeing support and development opportunities to help you thrive throughout your career.