Performance Advocate

TN United Kingdom; Essex; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Performance Advocate (CI) to enhance Metering Operations through Lean Transformation. This role focuses on continuous improvement, streamlining processes, and fostering cultural change across teams. You will lead change projects, engage with stakeholders, and promote a mindset of improvement through coaching and workshops. Join a forward-thinking company committed to diversity and inclusion, where your contributions will significantly impact customer satisfaction and operational efficiency. If you are passionate about driving change and improving processes, this opportunity is perfect for you.

Benefits

Generous holiday entitlement

Pension scheme

Discounts

Wellbeing support

Sustainable travel options

Financial wellbeing support

Development opportunities

Qualifications

• Proven experience in leading change projects with measurable results.
• Strong understanding of individual learning and development.

Responsibilities

• Support Lean Transformation within Metering Operations.
• Identify improvement opportunities and lead change initiatives.

Skills

Change Management

Stakeholder Engagement

Coaching

Data Analysis

Project Management

Interpersonal Skills

Job description

Performance Advocate (CI) - Metering Operations

We have an exciting opportunity for a Performance Advocate (CI) to work collaboratively with the Metering Strategy and Technical Operations Manager. The role involves supporting the creation and implementation of a Lean Transformation within Metering Operations.

You will be a key member of the Metering Operations Team, focusing on CI projects identified through LEAN/CI methodologies. Your responsibilities include improving customer experience, streamlining processes, managing performance, developing skills, and fostering cultural change.

The successful candidate will support deploying Lean solutions, promoting continuous improvement, simplifying processes, enhancing satisfaction, and reducing waste. You will establish development plans to sustain a continuous improvement mindset through coaching, workshops, and embedding new processes.

You will work with field and office teams to identify improvement opportunities, lead change initiatives, and standardize best practices. Designing sustainability assessments and supporting the sharing of best practices will also be part of your role.

This position requires travel between sites.

About you

• Proven experience in leading change projects or transformations with measurable results.
• Experience working with multiple stakeholders across disciplines to implement customer and operational improvements.
• Facilitation, coaching, and mentoring skills are desirable.
• Strong understanding of how individuals learn and develop, with effective communication and interpersonal skills.
• Ability to analyze numerical data, produce clear reports, and recommend improvements.
• Ability to manage multiple projects, prioritize tasks, delegate effectively, and work collaboratively in teams.

Note: A DBS check may be required prior to employment.

Our Commitment

At Northumbrian Water/Essex & Suffolk Water, we value Diversity, Inclusion, and Equity. We encourage all colleagues to bring their authentic selves to work. Our networks include Rainbow Support Network, REACH, WiSTEM, and Thisability, fostering an inclusive environment.

We are an equal opportunity employer committed to diversity and inclusion in all our teams.

About us

NWG aims to be a great place to work by embracing diversity, inclusion, and equity. We provide reliable water and wastewater services, operate efficiently, and invest sustainably to serve our communities now and in the future.

Our vision is to be the national leader in sustainable water and wastewater services, guided by our core values.

Benefits include generous holiday entitlement, pension scheme, discounts, wellbeing support, sustainable travel options, financial wellbeing support, and development opportunities.

Please note, if you are not a passport holder of the country for the vacancy, a work permit may be required.

Applications should be submitted via the 'Apply now' button. For more information, visit our Blog.