Performance Administrator - Specialist Housing

A2dominion Group; Staines-upon-Thames; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days' holiday (Plus Bank Holidays)

Contributory pension up to 8%

Health and lifestyle benefit allowance

Job summary

A2Dominion Group in the United Kingdom is seeking a Performance Administrator to provide high-quality administrative support to the Specialist Housing team, ensuring accurate record keeping, contract administration, financial processing and timely reporting. You will manage invoices, maintain GDPR-compliant records, prepare documents, schedule meetings and assist with audits.

The role requires GCSEs in Maths and English, at least two years in a customer-focused admin role, and strong writing and

Qualifications

• GCSE in Maths and English (A–C) or equivalent.
• At least two years' administrative experience in a customer-centered environment.
• Excellent writing, editing and proofreading with strong grammar and literacy.
• Strong stakeholder relationship management across internal and external customers.
• Knowledge of housing legislation or best practice is desirable.

Responsibilities

• Provide comprehensive administrative support to the Specialist Housing team and management.
• Process and monitor invoices, code accurately and ensure timely payments.
• Support Business Continuity Plan administration and reviews.
• Coordinate production and distribution of resident communications and reports.
• Raise purchase orders and maintain accurate financial records.

Skills

Administrative experience

Writing and proofreading

Stakeholder management

Customer-focused mindset

Education

GCSEs in Maths and English

Job description

As Performance Administrator you will provide efficient, effective and confidential administrative support to the Specialist Housing team, ensuring the smooth delivery of housing and support services through accurate record keeping, contract administration, financial processing, reporting and general business support.,

• Provide comprehensive administrative support to the Supported Housing management and operational teams.
• Process and monitor catering invoices and other service-related invoices, ensuring accurate coding and timely payment.
• Support the administration, monitoring and review of Business Continuity Plans (BCPs).
• Coordinate the production and distribution of customer communications, including the Customer Digest and other resident information.
• Raise purchase orders, process invoices and maintain accurate financial records.
• Maintain and update support contract information and associated documentation.
• Coordinate the preparation, review and signing of new contracts and contract variations.
• Maintain accurate records, filing systems and databases in accordance with GDPR requirements.
• Prepare reports, correspondence, presentations and meeting documentation as required.
• Schedule meetings, take minutes and monitor completion of agreed actions.
• Support the team with audits, compliance checks and service monitoring activities.
• Respond to enquiries from internal and external stakeholders in a professional and timely manner.
• Undertake general administrative duties to support the effective operation of Specialist Housing services.
• Educated to GCSE level or equivalent in Maths and English (Grades A- C).
• At least two years' administrative experience working in a customer-centered environment.
• Able to work effectively and diligently at a fast pace and meet tight deadlines with a keen eye for detail.
• Excellent writing skills including copywriting, editing and proofreading with accurate grammar and literacy.
• Excellent stakeholder relationship management skills and ability to maintain successful relationships with colleagues and customers.
• Knowledge of housing legislation, regulation, policy and best practice - desirable
• Experience of innovating and embedding new ideas within the public sector, charity or voluntary sector - desirable
• Experience of working with vulnerable residents or customers - desirable

We are a UK housing association committed to a new vision - providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days' holiday (Plus Bank Holidays)
• Up to 8% contributory pension
• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.