People Support Partner

Medivet; Watford; On-site; GBP 32,000 - 46,000; Full time

Job summary

Medivet in Watford supports clinic leaders as a first point of contact for people matters, delivering practical advice and guidance across the colleague journey. You’ll handle onboarding, job changes and queries, ensuring consistent application of people processes and policies.

You’ll partner with managers to resolve complex employee relations matters, coach teams to build confidence in handling routine issues, and maintain accurate Workday data while driving continuous process improvements

Qualifications

• Experience in a generalist HR or People role.
• Confidence supporting managers with people matters and providing practical, consistent advice.
• Proactive, solutions-focused with ability to own queries to resolution.
• Strong organisational skills and attention to detail.
• Experience using HR systems and maintaining accurate people data (Workday advantageous).

Responsibilities

• Act as a trusted People contact for managers and leaders.
• Coordinate onboarding, job changes and colleague queries.
• Own complex queries and cases from start to finish.
• Guide managers through routine employee relations matters and policy application.
• Coach managers to handle day-to-day people matters effectively.
• Maintain Workday transactions and data quality; support process compliance.
• Identify opportunities to simplify processes and improve guidance.
• Support broader People initiatives with Partners across networks.

Skills

Generalist HR

Employee relations

Stakeholder management

Workday

Communication skills

HR policies

Tools

Workday

Job description

Location: Watford Support Centre, with occasional travel to our clinics

In this role you'll be a trusted first point of contact for our clinic leaders, providing practical advice and guidance on a wide range of people matters. From supporting the colleague journey and managing people queries to guiding managers through employee relations matters, you'll play an important role in ensuring our people processes run smoothly and consistently.

What you'll do:

• Being a trusted People contact: Building strong relationships with managers and leaders across your networks, providing accessible, practical and timely people advice.
• Supporting the colleague journey: Coordinating key people processes, including onboarding, job changes and colleague queries, ensuring managers and colleagues have everything they need.
• Managing people queries: Taking ownership of complex queries and cases from start to finish, working collaboratively with other teams to ensure a great service for our clinics.
• Providing employee relations support: Guiding managers through routine employee relations matters, ensuring fair and consistent application of policies and escalating more complex cases when needed.
• Building manager confidence: Coaching and supporting managers to handle day-to-day people matters effectively and proactively.
• Keeping our people systems accurate: Managing relevant Workday transactions and maintaining high standards of data quality and process compliance.
• Driving continuous improvement: Identifying opportunities to simplify processes, improve guidance and make the colleague and manager experience even better.
• Supporting wider People initiatives: Working alongside People Partners to support engagement, performance, organisational change and other People projects.

What you'll bring:

• Experience in a generalist HR or People role, with a good understanding of core HR processes and employee relations.
• Confidence supporting managers with people matters and providing practical, consistent advice.
• A proactive, solutions-focused approach, with the ability to take ownership of queries and see them through to resolution.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• Experience using HR systems and maintaining accurate people data; experience with Workday would be an advantage.
• Excellent communication and relationship-building skills, with the confidence to work with stakeholders at different levels.
• A collaborative approach, sound judgement and the ability to handle sensitive matters with professionalism and discretion.

Above all, you'll be approachable, curious and committed to making things better. You'll enjoy working as part of a team, be comfortable taking responsibility and have a genuine interest in developing your HR expertise and business partnering skills.

Why join Medivet?

At Medivet, you'll be part of a business that is passionate about caring for animals and supporting the people who make that possible.

You'll have the opportunity to work closely with our clinic leaders, develop your employee relations and HR partnering experience, and make a real difference to how we support colleagues across your networks.