People Solutions Analyst — HR Data & Case Management

European Bank for Reconstruction and Development; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits

Employee wellbeing

Job summary

The Analyst role at the European Bank for Reconstruction and Development provides operational case management support across staff health, absence management, performance improvement and employee relations, ensuring compliance with Bank policies and good people practices.

You will produce data, analysis and MI, identify trends, support transformation programmes, and contribute to system enhancements that improve service delivery across HR, with a hybrid working model.

Qualifications

• Experience supporting employee relations, staff health, wellbeing, absence management or HR advisory processes.
• Good understanding of HR policies and guidelines, knowledge of HR cyclical activities preferred.
• Strong collaboration skills and commitment to team success.
• Effective prioritisation, organisation and ownership of work.
• Sound judgement with the ability to recognise when escalation is required.
• Ability to communicate sensitive information with professionalism, neutrality and discretion.
• Analytical skills to interpret and validate data and deliver insight.
• Demonstrated proactive approach to problem solving.
• Ability to build relationships and work effectively across teams.
• Good stakeholder engagement skills, including effective questioning and active listening.
• Strong attention to detail to ensure accuracy.
• Ability to challenge constructively, identify solutions and influence improvements.

Responsibilities

• Contribute to effective management of employee absence and medical leave processes.
• Coordinate Occupational Health and Working Incapacity referrals, supporting effective case management, risk mitigation and a positive employee experience.
• Prepare case documentation, timelines, case summaries and draft correspondence.
• Monitor medical leave absence and create medical leave entitlement calculations, draft and issue letters.
• Maintain accurate case records within case management systems and HR platforms.
• Escalates risks, vendor delays, process concerns and complex matters appropriately to ensure timely resolution.
• Manage PS&A group inbox and categorise correspondence in a timely manner, escalating urgent issues as required.
• Support managers and employees by responding to queries and facilitating access to relevant policies, procedures and support resources.
• Ensure accurate completion of HR tasks and payroll instructions to minimise operational risk.
• Contributes to the development of internal PS&A staff guides on processes and ensures timeliness of relevant internal updates on intranet pages.
• Produce regular and ad hoc reporting relating to employee health, absence, performance and people-related metrics.
• Analyse trends, identify anomalies and provide meaningful insights to support decision making.
• Develop clear and engaging data visualisations in Excel and PowerPoint.
• Manages PS&A-specific case reporting system by monitoring input data quality and proactively identify opportunities to improve reporting accuracy and efficiency and acts data governance steward for the team.
• Collaborate with stakeholders to understand reporting requirements, prepare and validate data and identify basic trends and anomalies.
• Build effective working relationships with external vendors driving efficient and effective supplier management.

Skills

HR data analysis

Absence management

Stakeholder engagement

Attention to detail

Data visualization

Tools

Excel

PowerPoint

Job description

The Analyst role at the European Bank for Reconstruction and Development provides operational case management support across staff health, absence management, performance improvement and employee relations, ensuring compliance with Bank policies and good people practices.

You will produce data, analysis and MI, identify trends, support transformation programmes, and contribute to system enhancements that improve service delivery across HR, with a hybrid working model.