People Services Transition Lead

Network IT; Greater London; Hybrid; GBP 59.000 - 68.000; Vollzeit

Zusammenfassung

Network IT is recruiting a People Services Transition Lead in Milton Keynes (Hybrid) for an 18-month fixed-term contract. You will steer the operational transition of a newly designed People Services function, aligning processes with new technology platforms and modernised service delivery across HR Operations, Payroll and Digital Services.

The role centers on People Services operations rather than tech delivery, requiring experience in HR Shared Services and change management to ensure adoption

Qualifikationen

• Experience in People Services operations, HR Shared Services or HR Operations.
• Experience leading large-scale transformation or service transitions.
• Strong understanding of HR operating models and service delivery.

Aufgaben

• Lead the operational transition into a new People Services model.
• Act as the primary operational representative for People Services during the transformation.
• Review and redesign People Services processes to align with future-state technology and service delivery.

Kenntnisse

People Services

Operational transformation

Stakeholder management

Change management

Communication

Tools

SuccessFactors

SAP

Jobbeschreibung

Role: People Services Transition Lead

Location: Milton Keynes (Hybrid)

Salary: £59,000 - £67,500

Contract: 18 Month Fixed-Term

Network IT are working with a leading organisation to recruit a People Services Transition Lead to play a pivotal role in a major People and Payroll transformation programme. This is a unique opportunity to lead the operational transition of a newly designed People Services function, helping to shape future service delivery while supporting the implementation of new People technology platforms and processes. Working across People Services, HR Operations, Payroll, Digital Services, and programme delivery teams, you will ensure operational readiness, process adoption, and successful transition into a modernised People Services operating model. This opportunity is an initial 18 Month Fixed-Term arrangement.

Role Overview

As the People Services Transition Lead , you will act as the operational lead for People Services throughout a significant transformation programme, ensuring new processes, structures and technologies are successfully embedded into day-to-day operations.

This role is centred on People Services operations rather than technology delivery . The successful candidate will bring strong experience from HR Shared Services, Employee Services, People Operations or HR Service Delivery environments and be comfortable leading operational change across complex organisations. You will work closely with programme teams, HR leaders, service managers and subject matter experts to ensure the future-state operating model is fit for purpose, understood by stakeholders and successfully adopted by operational teams.

Key Responsibilities

• Lead the operational transition into a new People Services model
• Act as the primary operational representative for People Services throughout the transformation programme
• Review and redesign People Services processes, ensuring they are aligned to future-state technology and service delivery models
• Drive business readiness, operational adoption and transition planning activities
• Work closely with HR Operations, Payroll, Digital Services and programme teams to ensure successful implementation
• Identify operational impacts, service risks and process dependencies arising from organisational change
• Support the development of service procedures, governance frameworks and operating standards
• Build strong relationships across People Services and wider business functions
• Ensure colleagues are prepared for new ways of working through effective engagement, communication and change activities
• Support service stabilisation and continuous improvement following implementation.

Essential Skills & Experience

• Proven experience operating within People Services, HR Shared Services, Employee Services, HR Operations, or Service Delivery functions
• Experience leading or supporting large-scale operational transformation or service transition programmes
• Strong understanding of People Services operating models , service delivery frameworks, and employee lifecycle processes
• Experience working alongside HR technology and system implementation programmes
• Strong stakeholder management skills, with the ability to influence operational and senior leadership audiences
• Experience mapping, reviewing and improving HR or People Services processes
• Strong understanding of change management, business readiness and service adoption activities
• Ability to operate effectively within complex, matrix organisations
• Excellent communication, engagement and relationship-building skills
• Strong organisational and delivery management capabilities

Highly Desirable Skills & Experience

• Experience establishing or transitioning to a People Services or Shared Services model
• Experience working with SuccessFactors , SAP, or other enterprise HR systems
• Experience within Higher Education or similarly complex organisations
• Exposure to Payroll Operations and employee administration services
• Experience supporting HR transformation, ERP or operating model change programmes

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