People Services Resolution Assistant (Part-Time)

Sussex Police; Guildford; Hybrid; GBP 27,000 - 30,000; Part time

Benefits offered by this job

Career progression

LGPS pension scheme

Generous annual leave

Discounts for everyday spend

On-site gym and sports clubs

Parental leave

Wellbeing guidance and support

Healthcare scheme

Job summary

Surrey Police invites applications for a People Resolution Centre Assistant on a 12-month fixed-term contract. The role is based at Surrey Police Headquarters, Guildford, with hybrid working and occasional travel across force areas.

You will be the first point of contact for HR queries, gathering information, advising on options, and ensuring GDPR and employment law compliance while delivering high-quality customer service.

Qualifications

• Level 2 (GCSE or equivalent) qualifications in English and Maths.
• Good communication skills both verbal and written.
• Proficient in Microsoft Office Suite and web-based applications.
• Able to plan, manage and prioritise workload.
• Flexible to changing demands.

Responsibilities

• First point of contact for HR queries and guidance.
• Gather full picture and articulate options to seek best outcomes.
• Escalate unresolved issues to Team Leader or other identified individuals/teams.
• Manage and process tasks for colleagues and line managers, ensuring quality customer service.
• Ensure compliance with polices, GDPR and employment legislation.

Skills

Communication skills

Problem solving

Stakeholder engagement

Time management

Education

Level 2 English & Maths (GCSE or equivalent)

Tools

Microsoft Office Suite

Job description

Surrey Police invites applications for a People Resolution Centre Assistant on a 12-month fixed-term contract. The role is based at Surrey Police Headquarters, Guildford, with hybrid working and occasional travel across force areas.

You will be the first point of contact for HR queries, gathering information, advising on options, and ensuring GDPR and employment law compliance while delivering high-quality customer service.