People Resolution Centre Assistant (Human Resources First Contact)

Sussex Police; Guildford; Hybrid; GBP 27.000 - 30.000; Teilzeit

Benefits dieser Stelle

Career progression

LGPS pension scheme

Generous annual leave

Discounts for everyday spend

On-site gym and sports clubs

Parental leave

Wellbeing guidance and support

Healthcare scheme

Zusammenfassung

Surrey Police invites applications for a People Resolution Centre Assistant on a 12-month fixed-term contract. The role is based at Surrey Police Headquarters, Guildford, with hybrid working and occasional travel across force areas.

You will be the first point of contact for HR queries, gathering information, advising on options, and ensuring GDPR and employment law compliance while delivering high-quality customer service.

Qualifikationen

• Level 2 (GCSE or equivalent) qualifications in English and Maths.
• Good communication skills both verbal and written.
• Proficient in Microsoft Office Suite and web-based applications.
• Able to plan, manage and prioritise workload.
• Flexible to changing demands.

Aufgaben

• First point of contact for HR queries and guidance.
• Gather full picture and articulate options to seek best outcomes.
• Escalate unresolved issues to Team Leader or other identified individuals/teams.
• Manage and process tasks for colleagues and line managers, ensuring quality customer service.
• Ensure compliance with polices, GDPR and employment legislation.

Kenntnisse

Communication skills

Problem solving

Stakeholder engagement

Time management

Ausbildung

Level 2 English & Maths (GCSE or equivalent)

Tools

Microsoft Office Suite

Jobbeschreibung

Vacancy Information

This role is within a unit where Surrey Police and Sussex Police work in collaboration, whilstremaining two separate legal entities/employers with different terms and conditions.

Both Surrey Police staff and Sussex Police staff are employed in this unit on their own force terms and conditions.

Successful candidates may be appointed on the terms and conditions of employment of either Surrey Police or Sussex Police, depending on organisational requirements. A discussion will be held with the successful candidate to confirm the details of location, salary, allowances and hours.

Division / Department - People Services

Grade - Grade D

Status - Part Time

Contract Type - Fixed Term Contract

Salary Grade Range - £26,875 - £29,670

Working Hours - 28.0 Hours per Week

Shift Allowance - No

Politically Restricted - No

Location - Surrey Police Headquarters, Guildford

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

Chief ConstableTim De Meyer & Chief Constable Jo Shiner

The Role & Key Responsibilities

Please note this is an opportunity for 1x fixed term contract for a PRC Assistant with Surrey Police for 12 months.

From your first day with us you will be part of a policing family making a real difference.

It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

The People Resolution Centre Assistant is an exciting role within the People Operations function, a portfolio within People Services that includes a Resolution Centre, People Partners and Casework Team.

There are is one PRC Assistant vacancy based at Surrey Police Headquarters, Mount Browne, Guildford. This is a critical role, supporting a high profile, front facing, and customer focussed operations function to all employees and stakeholders. This will include face to face on occasion and resolving issues at the earliest opportunity.

You will be the first point of contact supporting the resolution of straightforward HR related matters whilst gathering the full picture, and articulating options to seek the best outcomes, to ensure our customer's get the best possible experience. On occasion when the issues cannot be resolved by yourself you will be able to escape the issues to your Team Leader or other identified individuals / teams within People Services as appropriate.

You will manage and process tasks and activities by being the first point of contact for HR queries, advice, guidance and support to colleagues and line managers, engaging and ensuring the function provides a quality customer service experience in compliance with polices, GDPR and employment legislation.

The People Operations team will work in an agile nature that will include the need to work at Headquarters (Mount Browne) on a weekly basis, but also the need to travel across force areas on occasion together with the opportunity to work from home. You will be able to apply flexibility to your working day in line with meetings and demand.

Skills & Experience

You will be required to hold Level 2 (GCSE or equivalent) qualifications in English and Maths. You will have good communication skills both verbal and written. You should be proficient in the Microsoft Office Suite and web-based applications. We are looking for you to be able to plan, manage and prioritise your workload whilst responding flexibly to changing demands.

This role requires you to be able to problem solve in a fast-paced environment, diagnosing cause and resolution options. You will have excellent stakeholder engagement skills and can embed a culture of continuous improvement and delivery of delivery.

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. We're invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme

Please use the following links for more information on the benefits of working with Surrey Police or Sussex Police

Further Information

For any queries or if you wish to discuss the role please contact Angela Coon [e-mail] or Laura Chaplin [e-mail].

Diversity Statement

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here .

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Please use the following links to find out more on Equality, Diversity and Inclusion at Surrey Police and Sussex Police

Attachments

• People Resolution Centre Assistant Job Description