People Services Officer

The Clatterbridge Cancer Centre NHSFT; Parkgate; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

The Clatterbridge Cancer Centre NHS Foundation Trust in Bebington, Wirral, is seeking an experienced administrator to join our Resourcing & Workforce Systems Team. You will be the first point of contact for candidates and staff, guiding them from application through to their first day in post with warmth and clarity.

This role offers hybrid working and the opportunity to work from home when appropriate, with occasional needs to travel to Liverpool City Centre.

Qualifications

• Previous admin experience in a busy office setting.
• Experience entering and maintaining information on electronic systems.
• Experience handling enquiries by telephone and email.

Responsibilities

• Process routine starter, leaver and contractual change documentation accurately.
• Enter, update and validate employee information on workforce systems.
• Monitor shared inboxes, workflow queues and worklists.
• Respond to routine enquiries from candidates, employees and managers by telephone, email and digital systems.
• Provide administrative support.
• Support recruitment and onboarding administration, including assigning Certificates of Sponsorship.
• Produce routine reports, spreadsheets and correspondence.

Skills

Administrative experience

Customer service

IT proficiency

Education

NVQ Level 3 / apprenticeship

GCSE English and Maths

Business admin / IT qualification

Tools

Microsoft Office

Job description

Right to work: We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker visa route. We recommend that you assess your eligibility before applying for this position. Visit https://www.gov.uk/skilled-worker-visa

An exciting position has arisen in our small and friendly Resourcing & Workforce Systems Team. If you love meeting new people and learning lots of new anddiverse skills, this is the job for you!

For us, the most important quality of the successful candidate will be the drive and determination to provide an excellent service to both our candidate, existing staff & managers.

This role involves providing an efficient and quality resourcing & administration service to all departments at The Clatterbridge Cancer Centre and subsidiaries, which also includes assisting with temporary staff, honorary appointments & clinical placements.

You will often be the first point of contact for candidates and current employees including managers to provide advice and guidance from initial application stage or vacancy stage right through to their first day of work & whilst in post. This means you will have a real impact on the candidates' experience of applying for a job and subsequent employment with us. Being welcoming, helpful and kind are essential characteristics of our new colleague.

Main duties of the job

This is an exciting and dynamic role. Some key points include:

• Process routine starter, leaver and contractual change documentation accurately
• Enter, update and validate employee information on workforce systems
• Monitor shared inboxes, workflow queues and worklists
• Respond to routine enquiries from candidates, employees and managers by telephone, email and digital systems
• Provide administrative support
• Support recruitment and onboarding administration, including assigning Certificates of Sponsorship
• Produce routine reports, spreadsheets and correspondence

We do all this whilst remaining committed to our Trust values. We are kind, empowered, responsible and Inclusive. Our role is vital to ensuring a safe and knowledgeable NHS workforce.

About us

The Clatterbridge Cancer Centre NHS Foundation Trust is one of the UK's leading cancer centres providing highly specialist cancer care to a population of 2.4m people across Cheshire and Merseyside, and the surrounding areas, including North Wales and the Isle of Man.

Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.

Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.

We are -

• Kind
• Empowered
• Responsible
• Inclusive

Vision, mission and values :: The Clatterbridge Cancer Centre

Job responsibilities

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

All interviews will be conducted face to face as per trust policyAlthough this role will be based at our hospital in Bebington, Wirral, you must also be able to work at our hospital in Liverpool CityCentre when required. CCC supports hybrid working and you will also have the opportunity to work from home.

Interview Date: 18-Nov

Person Specification

Qualifications

• NVQ Level 3, apprenticeship or equivalent relevant administrative experience
• Good general education, including English and Mathematics at GCSE level or equivalent.
• Business administration, customer service or IT qualification

Knowledge and Expertise

• Working knowledge of Microsoft Office, particularly Outlook, Word and Excel
• Understanding of effective administrative and customer-service processes
• Awareness of confidentiality, data protection and information governance requirements
• Ability to follow policies, procedures and standard operating processes
• Understanding of the importance of deadlines, accurate records and appropriate escalation
• Awareness of ESR, Trac, NHS terms and conditions, payroll processes or NHS employment checks

Experience

• Relevant administrative experience in a busy office or customer-service environment
• Experience of entering, checking and maintaining information on electronic systems or databases
• Experience of handling enquiries by telephone and email.
• Experience of organising a varied workload and meeting deadlines
• Experience of handling confidential or sensitive information appropriately
• Experience in HR, recruitment, payroll, workforce information or NHS administration
• Experience of ESR, Trac or a comparablesystems

Employer name

The Clatterbridge Cancer Centre NHSFT

Address

The Clatterbridge Cancer Centre - Wirral

The Clatterbridge Cancer Centre - Wirral