People Services Leader - HR Operations & Compliance

United Infrastructure Group Services Limited; Warrington; Hybride; GBP 65 000 - 90 000; Plein temps

Résumé du poste

United Infrastructure is seeking a People Services Manager to lead the day-to-day delivery of People Services across the Group. You will manage a team, ensure consistent service, and partner with People Systems, Payroll and Reward to maintain compliant, efficient processes.

This role focuses on onboarding, lifecycle activities, handling escalations, and continuous improvement of the operating model. CIPD or equivalent experience is advantageous; previous HRIS experience (Workday) is beneficial.

Qualifications

• Experience leading People Services, HR Operations or HR Shared Services.
• Strong knowledge of employee lifecycle processes and HR administration.
• Experience managing service standards, SLAs, workloads and operational performance.
• Strong people leadership and coaching capability.
• Experience of improving and standardising HR processes.
• Strong attention to detail with governance, compliance and risk understanding.
• Confidence managing escalations and working with senior stakeholders.
• Experience operating within an HRIS-enabled environment; Workday experience would be advantageous.

Responsabilités

• Lead and develop the People Services team to create a high-performing, accountable and customer-focused culture.
• Manage team capacity, workload and priorities to ensure an effective and responsive service.
• Set clear expectations and provide coaching, feedback and development.
• Act as the escalation point for complex or sensitive People Services queries.
• Support the Head of People Operations in developing the function and embedding a consistent operating model across the Group.
• Take ownership of day-to-day People Services operation and ensure service standards and SLAs are achieved.
• Oversee management of queries and cases, ensuring prioritisation, progress and resolution.
• Monitor service performance, volumes and trends to identify improvement opportunities.
• Ensure controls, quality checks and escalation processes are embedded.
• Provide regular service performance updates and insights to the Head of People Operations.
• Oversee onboarding, contractual changes, promotions, transfers, family leave and offboarding.
• Ensure employee documentation is accurate, timely and compliant.
• Ensure transactions and changes are processed within agreed timescales.
• Maintain controls around contractual and employee lifecycle activity.
• Support recruitment administration and onboarding when required.
• Drive a positive and consistent employee experience throughout the lifecycle.
• Identify opportunities to simplify, standardise and improve People Services processes.
• Support alignment of processes across the Group as the business integrates.
• Review recurring queries and trends to identify root causes.
• Lead operational improvements within People Services and support wider transformation initiatives.
• Ensure knowledge materials remain current.
• Build strong relationships with People colleagues, managers and stakeholders.
• Work with People Systems to ensure operational requirements are supported by technology.
• Partner with Payroll and Reward for effective hand-offs.
• Collaborate with the wider People team to deliver a joined-up service.

Connaissances

People leadership

HR operations

Stakeholder management

Formation

CIPD qualification or equivalent

Outils

Workday

Description du poste

United Infrastructure is seeking a People Services Manager to lead the day-to-day delivery of People Services across the Group. You will manage a team, ensure consistent service, and partner with People Systems, Payroll and Reward to maintain compliant, efficient processes.

This role focuses on onboarding, lifecycle activities, handling escalations, and continuous improvement of the operating model. CIPD or equivalent experience is advantageous; previous HRIS experience (Workday) is beneficial.