People Services Executive

Adelphi Group; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Omnicom is seeking a People Services Executive to join the People Services Hub. You will execute a range of People transactions and provide exceptional support to employees and stakeholders, ensuring accurate data, timely processing, and strong service delivery.

In this hybrid, office-based role, you will work with the Workday system, manage payroll updates, benefits enrolment, and leave administration while upholding compliance and data protection requirements.

Qualifications

• 2–3 years experience in People transaction processing or similar
• Experience with employee data changes, payroll updates, benefits enrolment and leave administration is a plus
• Familiarity with data protection and records management is preferred

Responsibilities

• Execute a variety of People transactions in line with Group processes
• Respond to employee and stakeholder enquiries with accurate information
• Maintain data integrity in Workday and perform data audits
• Document and file People transactions ensuring confidentiality
• Identify opportunities to improve processes within People Services
• Ensure compliance with People policies and legal requirements
• Assist in generating People reports and analytics
• Support training of new team members on processes and systems
• Collaborate with People Partners and other departments on People projects
• Participate in data and transaction audits for quality assurance

Skills

HRIS systems

Microsoft Office

Attention to detail

Communication skills

Interpersonal skills

Multi-tasking

Education

People certification/qualification

Tools

Workday

Microsoft Office

Job description

Agency:

Omnicom Media

Job Function:

People and Culture

Job Subfunction:

People Operations

Job Description:

Role Purpose: The People Services Executive is a key member of the People Services Hub responsible for executing People transactions and providing exceptional support to employees and stakeholders. This role contributes to the overall efficiency of People services delivery and excellence, ensuring accurate and timely processing of People service requests.

Key Responsibilities:

• People Transaction Processing: Execute a variety of People transactions, including but not limited to employee data changes, payroll updates, benefits enrolment, and leave administration, adhering to Group processes and guidelines.

• Employee Support: Respond promptly to People enquiries from employees and stakeholders, providing accurate information, guidance, and issue resolution in a professional and customer-centric manner.

• Data Integrity: Maintain the accuracy and completeness of employee data in Workday, performing regular data audits and corrections as necessary.

• Documentations & Records: Ensure proper documentation of People transactions, maintaining organised and confidential employee records in compliance with data protection regulations.

• Process Improvement: Identify opportunities for process optimisation and efficiency enhancement within People Services (Operations), contributing to the continuous improvement efforts of the team.

• Policy Adherence: Ensure compliance with People policies, procedures, and legal requirements in all People transactions and interactions.

• Reporting & Analytics: Assist in generating regular People reports and analytics to support decision-making, track trends, and monitor key People metrics.

• Learning and Knowledge Sharing: Participate in knowledge sharing activities, contribute to training materials, and assist in training new team members on People processes and systems.

• Cross-functional Collaboration: Collaborate with the agency People Partners, CoEs and other departments to address employee needs and contribute to People projects and initiatives.

• Quality Control: Support quality assurance efforts by participating in regular data and transaction audits to ensure accuracy and consistency.

Role Requirements:

Professional qualification(s): People certification/qualification is preferred.

Work Experience: Minimum experience of 2-3 years in People transaction processing, employee support, and exposure to People shared services operations is advantageous.

Skills & Competencies:

• Proficiency in HRIS systems and Microsoft Office applications.

• Strong attention to detail and data accuracy.

• Excellent communication and interpersonal skills.

• Problem-solving and analytical thinking.

• Customer-focussed attitude with a commitment to delivering high quality service.

• Ability to manage multiple tasks and prioritise effectively.

To the extent permissible by local law, Omnicoms policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/