People Services Coordinator

Safran Group; Gloucester; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Safran Group in Gloucester is seeking a proactive People Services Coordinator to join our HR team. You will support employees through joining, contract changes, payroll, benefits, family leave and offboarding, in a hybrid-working environment.

This varied role emphasizes maintaining HR data, payroll liaison, benefits administration, onboarding, and employee relations support, with opportunities to improve HR processes and collaborate with stakeholders.

Qualifications

• Strong organisational skills and ability to manage competing priorities.
• Excellent attention to detail and commitment to accuracy.
• Proficiency with HR systems, data handling and Microsoft 365 applications (incl. Excel).
• Good Excel skills, including lookups, pivot tables and formulas.
• Professional, approachable and customer-focused manner.
• Ability to work independently, own issues and escalate when appropriate.
• Proactive mindset with continuous improvement focus.
• Solid understanding of UK employment legislation relevant to HR administration.

Responsibilities

• Maintain accurate HR data to support payroll processing and submit changes on time.
• Liaise with payroll providers and stakeholders to resolve routine payroll queries.
• Administer employee benefits, enrolment, amendments and leaver processes with data accuracy.
• Coordinate payroll-related schemes and reporting, including deductions and campaigns.
• Produce payroll-related reports and support audits and reconciliations.
• Support salary reviews, profit sharing and bonus administration.
• Provide admin support for employee relations, including meetings and documentation.
• Assist HR colleagues and managers by coordinating activities and ensuring process adherence.
• Escalate complex or sensitive matters to HR specialists.
• Build effective relationships with employees, managers and stakeholders.
• Support onboarding activities and HR induction delivery.
• Deliver admin support across the employee lifecycle, including offboarding.
• Generate and issue employment-related documentation per policies.
• Monitor family leave and holiday tracking; escalate concerns.
• Maintain HR data in systems and coordinate contractor administration.
• Perform absence data validation and resolve discrepancies with managers.
• Suggest improvements to HR processes, systems and docs.
• Support process improvements and digitalisation initiatives.
• Maintain HR templates, guidance, and knowledge resources.
• Share insights from recurring queries to improve service delivery.
• Process invoices, PO’s and vendor records; liaise with external HR providers.

Skills

Organisational skills

Attention to detail

Microsoft 365

Excel advanced

Customer-focused

Independent working

Continuous improvement

UK employment law knowledge

Tools

HR systems

Microsoft Excel

Microsoft 365

Job description

People Services Coordinator

Location: Gloucester

Working Pattern: Hybrid

Safran – Here, we craft excellence together.

At Safran, excellence is a journey – and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision.

About the Role:

We are looking for an organised, proactive and customer-focused People Services Coordinator to join our HR team in Gloucester. This is a varied role where you'll support employees throughout their journey with the business, from joining and contractual changes through to payroll, benefits, family leave and leaving processes.

Key Responsibilities:

• Maintain accurate HR data to support payroll processing, ensuring all employee changes are submitted within required timelines.
• Liaise with payroll providers and internal stakeholders to resolve routine payroll queries.
• Administer employee benefits, including enrolment, amendments and leaver processes, ensuring data accuracy across systems.
• Coordinate the PEGI share scheme process, including reporting, payroll deductions, stakeholder liaison and campaign administration.
• Produce payroll-related reports and support audit and reconciliation activities.
• Support annual salary review, profit share and bonus administration.
• Provide administrative support for employee relations processes, including meeting coordination, documentation and note-taking.
• Support HR colleagues and managers by coordinating activities and ensuring adherence to agreed processes.
• Escalate complex or sensitive matters to the appropriate HR specialist.
• Build effective relationships with employees, managers and stakeholders.
• Support onboarding activities, including HR induction delivery.
• Deliver administrative support across the employee lifecycle, including onboarding, contractual changes and offboarding.
• Generate and issue employment-related documentation in line with company policies.
• Administer family-friendly, statutory leave and holiday monitoring processes, escalating concerns where appropriate.
• Maintain accurate employee data within HR systems.
• Coordinate contractor administration activities.
• Perform absence data validation checks and resolve discrepancies with managers.
• Identify and recommend improvements to HR processes, systems and documentation.
• Support process improvement and digitalisation initiatives.
• Maintain HR templates, guidance materials and knowledge resources.
• Share insights from recurring queries or issues to improve service delivery.
• Process invoices, monitor purchase orders and maintain accurate records.
• Liaise with external providers to support HR services.

What You'll Bring:

• Strong organisational skills with the ability to manage competing priorities.
• Excellent attention to detail and a commitment to accuracy.
• Confidence using HR systems, data and Microsoft 365 applications.
• Good Excel skills, including lookups, pivot tables and formulas.
• A professional, approachable and customer-focused manner.
• The ability to work independently, take ownership and escalated issues when appropriate.
• A proactive mindset with a focus on continuous improvement.
• A sound understanding of UK employment legislation relevant to HR administration.
• Experience of advanced Excel, HR compliance activities or working within an international organisation would be advantageous.

We know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert. We encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the hiring process that may better facilitate your participation.

We celebrate our differences and believe they make us stronger. We know that a fulfilling work environment is a key driver for innovative ideas and team success.

Get involved:

We also have a number of groups and forums across our sites that you can get involved with, including Women at Safran, Diversity at Safran, Sports Clubs, STEM ambassadors, Employee Forum, Charity Partnerships and Wellbeing Programs.