People Services Casework Consultant

Surrey and Sussex Police; Guildford; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

LGPS pension

Generous annual leave

On-site gyms

Flexible working

Job shares / part-time options

Job summary

Surrey and Sussex Police are seeking Four People Services Casework Consultants to join us on a 12-month Fixed Term Contract. Based at Lewes or Mount Browne, you will lead and manage cases, providing expert advice to line managers across both Forces and travel across Surrey and Sussex.

The role focuses on wellbeing, capability and operational effectiveness, offering a flexible approach with potential secondment for internal applicants, and opportunities to shape a developing service through

Qualifications

• CIPD Level 5 or above or equivalent experience.
• Strong generalist HR background or specialist people function experience.
• Excellent problem-solving and stakeholder influencing skills.

Responsibilities

• Provide expert support and guidance on casework with stakeholders.
• Lead and manage cases from assessment to resolution.
• Advise leaders across both Forces and contribute to service improvement.

Skills

Generalist HR

Change management

Project management

Stakeholder engagement

People data decision-making

Education

CIPD Level 5+

Tools

HR systems

Data analysis

Job description

Are you an experienced HR professional looking for a unique opportunity to shape a new service?

Surrey and Sussex Police are seeking Four People Services Casework Consultants to join us on a 12-month Fixed Term Contract. For internal applicants, this may be offered as a Secondment opportunity.

This is an opportunity to play a key role in supporting the wellbeing, capability and operational effectiveness of our workforce. Working as part of a newly established team, you will lead and manage cases, providing expert advice and guidance to leaders across both Forces.

From day one, you will be part of a policing family dedicated to making a positive difference to our communities and to the people who serve them.

As a trusted advisor, you will work closely with line managers and stakeholders across Surrey and Sussex, helping them navigate complex people matters, interpret policy and implement practical solutions that support both individual needs and organisational requirements. You will manage cases from initial assessment through to resolution, ensuring a professional, consistent and people-focused service throughout.

This role offers the opportunity to influence a significant area of transformational change, helping to embed new ways of working and establish best practice within a developing service.

Key Elements of Role

• To provide expert support, advice and guidance on casework related activity working closely with customers and stake holders face to face where necessary.
• Coaching and advising providing expert first line advice.
• Develop local solutions, outcomes and plans.
• Build effective working relationships with colleagues and stakeholders working closely with other elements of People Services.
• Advisors to colleagues/stakeholders for case meetings and management of issues.

The successful candidate will be based at either Lewes or Mount Browne, with travel across Surrey and Sussex as required.

Skills & Experience

We are keen to hear from HR professionals who enjoy solving complex people challenges, building strong relationships and driving positive outcomes.

You will have:

• A strong generalist HR background or significant experience in a specialist people function.
• Excellent problem-solving skills, with the ability to analyse information, identify root causes and develop practical solutions.
• Strong communication and influencing skills, with confidence engaging stakeholders at all levels.
• Experience building credible relationships and managing challenging conversations constructively.
• An understanding of change management and a passion for continuous improvement.
• Experience of managing projects, implementing new approaches or contributing to service improvement initiatives.
• Confidence using people systems and data to support decision-making.
• A sound understanding of HR/People Services practices and employment-related processes.
• Flexibility to travel across Surrey and Sussex to meet operational needs.

Essential Qualifications

• CIPD qualification (Level 5 or above) or equivalent professional experience.

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. We're invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.

We take pride in looking after our people and offer a variety of benefits;

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme

Please use the following links for more information on the benefits of working with Surrey Police or Sussex Police.

Further Information

This is a unique opportunity to be part of a new and evolving service, helping to shape how Surrey and Sussex Police support colleagues. You'll gain exposure to complex casework, work with a wide range of stakeholders and play an important role in delivering meaningful organisational change.

If you're looking for a role where you can make a tangible impact whilst broadening your HR experience, we'd love to hear from you.

Applications are invited from candidates seeking either a secondment or fixed-term contract opportunity. We are also happy to talk flexible working.

If you would like to discuss this opportunity further, please contact either Chris Evans on 07825 010992 / ([e-mail]) or Karin Nolan ([e-mail])