People Services Casework Consultant

Sussex Police; Lewes; On-site; GBP 39,000 - 46,000; Full time

Benefits offered by this job

LGPS pension

Generous annual leave

On-site gyms

Flexible working

Discounts for everyday spend

Job summary

Sussex Police is seeking Four People Services Casework Consultants to join on a 12-month Fixed Term Contract. You will lead and manage cases, providing expert advice to leaders across both Sussex and Surrey Police.

This role supports wellbeing, capability and operational effectiveness within a newly established team. Based at Lewes or Mount Browne with travel across Surrey and Sussex, you will navigate policy, interpret guidance and deliver practical, people-centered solutions in a changing

Qualifications

• CIPD qualification (Level 5 or above) or equivalent professional experience.
• Strong generalist HR background with experience in a specialist People function.
• Excellent problem-solving skills with the ability to analyse information and develop practical solutions.
• Strong communication and influencing skills with confidence engaging stakeholders at all levels.

Responsibilities

• Provide expert support, advice and guidance on casework activity, working closely with customers and stakeholders.
• Coach and advise, providing expert first-line advice.
• Develop local solutions, outcomes and plans for cases.
• Build effective working relationships with colleagues and stakeholders in People Services.
• Manage cases from initial assessment through to resolution with a professional, consistent service.

Skills

Generalist HR

Problem solving

Communication

Stakeholder management

Change management

Project management

People data analysis

Education

CIPD Level 5 or above

Job description

Vacancy Information

This role is within a unit where Surrey Police and Sussex Police work in collaboration, whilst remaining two separate legal entities/employers with different terms and conditions.

Both Surrey Police staff and Sussex Police staff are employed in this unit on their own force terms and conditions.

Successful candidates may be appointed on the terms and conditions of employment of either Surrey Police or Sussex Police, depending on organisational requirements. A discussion will be held with the successful candidate to confirm the details of location, salary, allowances and hours.

Division / Department - People Services
Grade - Surrey Police Grade H / Sussex Police Grade 11
Status - Full Time or Happy to Talk Flexible Working
Contract Type - Fixed Term Contract
Salary Grade Range - Surrey Police £39,149 - £45,058 / Sussex Police £41,487 - £45,765
Working Hours - 36.0 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Forcewide

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

Chief Constable Tim De Meyer & Chief Constable Jo Shiner

The Role & Key Responsibilities

Are you an experienced HR professional looking for a unique opportunity to shape a new service?

Surrey and Sussex Police are seeking Four People Services Casework Consultants to join us on a 12-month Fixed Term Contract. For internal applicants, this may be offered as a Secondment opportunity.

This is an opportunity to play a key role in supporting the wellbeing, capability and operational effectiveness of our workforce. Working as part of a newly established team, you will lead and manage cases , providing expert advice and guidance to leaders across both Forces.

From day one, you will be part of a policing family dedicated to making a positive difference to our communities and to the people who serve them.

As a trusted advisor, you will work closely with line managers and stakeholders across Surrey and Sussex, helping them navigate complex people matters, interpret policy and implement practical solutions that support both individual needs and organisational requirements. You will manage cases from initial assessment through to resolution, ensuring a professional, consistent and people-focused service throughout.

This role offers the opportunity to influence a significant area of transformational change, helping to embed new ways of working and establish best practice within a developing service.

Key Elements of Role

• To provide expert support, advice and guidance on casework related activity working closely with customers and stake holders face to face where necessary.
• Coaching and advising providing expert first line advice.
• Develop local solutions, outcomes and plans.
• Build effective working relationships with colleagues and stakeholders working closely with other elements of People Services.
• Advisors to colleagues/stakeholders for case meetings and management of issues.

The successful candidate will be based at either Lewes or Mount Browne, with travel across Surrey and Sussex as required.

Skills & Experience

We are keen to hear from HR professionals who enjoy solving complex people challenges, building strong relationships and driving positive outcomes.

You will have:

• A strong generalist HR background or significant experience in a specialist people function.
• Excellent problem-solving skills, with the ability to analyse information, identify root causes and develop practical solutions.
• Strong communication and influencing skills, with confidence engaging stakeholders at all levels.
• Experience building credible relationships and managing challenging conversations constructively.
• An understanding of change management and a passion for continuous improvement.
• Experience of managing projects, implementing new approaches or contributing to service improvement initiatives.
• Confidence using people systems and data to support decision‑making.
• A sound understanding of HR/People Services practices and employment‑related processes.
• Flexibility to travel across Surrey and Sussex to meet operational needs.

Essential Qualifications

• CIPD qualification (Level 5 or above) or equivalent professional experience.

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. We're invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi‑time and home working.

We take pride in looking after our people and offer a variety of benefits;

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on‑site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme

Please use the following links for more information on the benefits of working with Surrey Police or Sussex Police

Further Information

This is a unique opportunity to be part of a new and evolving service, helping to shape how Surrey and Sussex Police support colleagues. You'll gain exposure to complex casework, work with a wide range of stakeholders and play an important role in delivering meaningful organisational change.

If you're looking for a role where you can make a tangible impact whilst broadening your HR experience, we'd love to hear from you.

Applications are invited from candidates seeking either a secondment or fixed‑term contract opportunity. We are also happy to talk flexible working.

If you would like to discuss this opportunity further, please contact either Chris Evans on 07825 010992 / ( [e-mail] ) or Karin Nolan ([e-mail])

Diversity Statement

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti‑racist police service. We promise to challenge injustice, ensure fairness and to uphold anti‑racist principles in both our organisation and our communities. For more information, you can read our full anti‑racism statement here .

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Please use the following links to find out more on Equality, Diversity and Inclusion at Surrey Police and Sussex Police

Additional Information

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding [e-mail] to your address/contact list to ensure you receive all communications.

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.

Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;

• vacancies in collaborated units are available to all officers and staff across both Forces
• vacancies in non‑collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
• if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.

Attachments

• USE Casework Consultant Band H SPA 11.docx