People Services Associate - HR Helpdesk (Hybrid)

Greencore Group plc; Spalding; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company share save scheme

Competitive pension contribution

Life insurance up to 4x salary

Greencore Qualifications

Employee discount platform

Wellbeing Centre access

Enhanced parental leave & menopausepol

Job summary

Greencore Group plc is seeking an HR Administration/Absence Administrator for a hybrid role at our Spalding site. You will provide high-quality, compliant advice and administer a range of HR tasks across the employee lifecycle, ensuring timely and accurate processing within established procedures.

You will support MyHR Employee Services with SLA-driven requests, maintain confidential data, and contribute to continuous service improvements while working closely with the regional HR team.

Qualifications

• Proven experience of providing administrative support within a busy office environment.
• Experience and competence in using the Microsoft Office suite including Outlook, Word, Excel and PowerPoint.
• Clear and articulate communicator.
• Proactive, organised with strong analytical and problem-solving skills.
• Ability to handle confidential information discretely and comply with GDPR regulations.

Responsibilities

• Provide first line advice, guidance and support to customer absence requests for assistance to the MyHR Shared Service Centre in a timely manner and in accordance with SOPs, SLA, company policy and employment law.
• Liaise with colleagues in other HR areas to resolve issues and escalate to subject matter experts when needed.
• Maintain customer relationships through advice, support and continuous improvement, delivering a great experience first time.
• Support colleagues to ensure efficient workload management and avoid bottlenecks.
• Maintain accurate records in the HR Information System and related systems in real time.
• Contribute to development of MyHR Employee Services with feedback and ideas for new ways of working.
• Help maintain a bank of FAQs to standardise responses to common queries.
• Stay updated on HR policies and procedures; encourage self-service and guide customers to resources.

Skills

Administrative support

Clear communication

Organisation & planning

Analytical/problem solving

Tools

Microsoft Office

Job description

Greencore Group plc is seeking an HR Administration/Absence Administrator for a hybrid role at our Spalding site. You will provide high-quality, compliant advice and administer a range of HR tasks across the employee lifecycle, ensuring timely and accurate processing within established procedures.

You will support MyHR Employee Services with SLA-driven requests, maintain confidential data, and contribute to continuous service improvements while working closely with the regional HR team.