People Services Advisor

TN United Kingdom; Bradford; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative company seeks a People Services Advisor to enhance employee experience in Bradford. In this role, you'll provide top-notch HR support, resolve inquiries, and ensure compliance with policies, all while fostering a positive workplace culture. Join a passionate team dedicated to connecting people through technology and enjoy a competitive salary, generous leave, and a variety of wellbeing benefits. If you're ready to make a difference in a fast-paced environment, this is the opportunity for you!

Benefits

25 Days Annual Leave

Wellbeing and Mental Health Benefits

Matched Pension Contributions

Access to Car Benefit Scheme

Online Learning Platform

Qualifications

• Minimum of L3 CIPD qualification required.
• Understanding of HR processes and employee lifecycle is essential.

Responsibilities

• Provide professional and compliant HR services to employees.
• Resolve inquiries and support line managers with HR guidance.
• Maintain accurate employee data and documentation.

Skills

Communication Skills

HR Employee Lifecycle Understanding

Employment Law Knowledge

Problem-Solving

Education

Level 3 CIPD Qualification

Job description

Social network you want to login/join with:

We’re looking for a People Services Advisor to join us in Bradford.

Liberty Global Shared Service Centre (LGSSC) acts as a central specialty service supporting the wider Liberty Global group with expertise in Finance, Accounting, People, Legal & Systems. This central team supports multiple businesses across Liberty Global.

You will deliver high-quality, consistent Employee Services advice, support, and resolution to all employees, people managers, and external parties across the entire employee lifecycle. This will be achieved through applying People/Shared Services policies and procedures, with the aim of making LGSSC a great place to work and providing a positive employee experience that enhances their daily effectiveness.

What will you be doing?

1. Providing a professional, compliant, and consistent service to all employees.
2. Resolving day-to-day employee and line manager inquiries, issues, and complaints, escalating as necessary.
3. Supporting line managers and employees with generalist HR support, including absence, performance management, and misconduct guidance.
4. Entering all employee data into associated systems accurately and in a timely manner, meeting standards and targets.
5. Creating and maintaining documents, records, and data according to procedures and standards.
6. Maintaining contact management system accuracy to ensure high People/Shared Service satisfaction.
7. Processing workflow requests promptly and consistently.
8. Maintaining confidentiality in all work aspects.
9. Ensuring understanding of corporate policies, standards, and HR processes, addressing non-conformances, and making approved amendments.
10. Engaging employees and line managers with guidance, signposting, and walking them through templates and materials to promote self-service.
11. Understanding the needs of employees, line managers, and the HR team, and seeking continuous improvement in people services.

We tend to look for people with:

1. A minimum of L3 CIPD qualification.
2. An understanding of the HR employee lifecycle.
3. An interest in employment law, its application, and best practices.
4. Strong communication skills via telephone and email, capable of delivering advice and managing challenging conversations efficiently.
5. Experience in providing policy and process advice to line managers and employees is desirable.

What’s in it for you?

1. Competitive salary plus bonus where applicable.
2. 25 days annual leave, with an option to purchase 5 additional days.
3. Access to wellbeing and mental health benefits, including the Calm app, medical, critical illness cover, and dental insurance.
4. Matched pension contributions up to 10%.
5. Access to our car benefit scheme.
6. Online learning platform for career development.
7. The opportunity to join an innovative, fast-paced, and passionate team.

Who we are:

Join Liberty Global and Shape Tomorrow’s Connections Today!

At Liberty Global, we connect people through cutting-edge technology. As a world leader in broadband, video, and mobile communications, we invest in fibre and 5G networks, providing over 85 million fixed and mobile connections through leading brands such as Virgin Media O2, VodafoneZiggo, and Telenet. Our Ventures portfolio includes over 75 companies in content, tech, and infrastructure, including ITV, Formula E, AtlasEdge, and Egg. We prioritize diversity, equity, and sustainability, leveraging technology for good. If you're entrepreneurial and thrive on challenges, join our high-performing team.

Liberty Global is an equal opportunity employer committed to an inclusive environment and accommodating all candidates. We look forward to hearing from you, regardless of your background.