People Services Advisor

Mitchells & Butlers PLC; Birmingham; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

33% staff discount across brands

5ive of your nearest and dearest 20% 1

Annual Bonus Scheme

Buy up to 2 weeks holiday

Pension 1.5x contributions up to 5%

Private healthcare

Dental plan

Cycle-to-work

Keep-fit schemes

26 days annual leave + bank holidays

Job summary

Mitchells & Butlers PLC in Birmingham is seeking a People Services Advisor to handle HR/Payroll enquiries, log and monitor queries, and provide accurate admin support.

You will work from our Birmingham head office, assist managers and employees, and help with onboarding, absence management, benefits, and data entry in line with GDPR.

The role offers training, a supportive team, and a comprehensive benefits package.

Qualifications

• Experience in HR/Payroll environments with attention to data
• Excellent communication with employees and managers
• Ability to deliver customer-focused service with accuracy
• Ability to work in a collaborative, proactive team environment

Responsibilities

• Log, monitor, and manage HR/Payroll queries in the internal system
• Support managers and employees with coaching and problem-solving approaches
• Advise on absence management, maternity/paternity, leavers, and benefits/leaver admin
• Ensure employee data post-join is accurate and GDPR compliant
• Process payroll actions timely and liaise with payroll and other departments
• Coordinate with Onboarding, Compensation & Benefits and Payroll for queries

Skills

HR/Payroll experience

Strong communication

Customer service

Organised

Collaborative

Problem solving

Tools

Oracle HR

Microsoft 365

Job description

Are you a curious, hard-working and reliable ‘people person’ with a passion for problem solving? With over 1,600 sites we’re the home of some of the nation’s favourite restaurants, bustling bars, cosy country pubs and the local you didn’t know we owned. If you’re as passionate about making a difference within hospitality as we are, we want to hear from you!

We have permanent People Services Advisor opportunities within our award-winning People Services Team. There may be the opportunity to move around and develop skills and experience in several of our Teams within People Services and gain skills within the HR/Payroll helpdesk, Lifecycle and Onboarding. Working in our Birmingham city centre head office, this is a perfect opportunity for somebody looking to gain valuable HR experience, being responsible for providing information, assistance, and full administration support for all HR enquiries relating to employees’ post recruitment.

You’ll be well rewarded…

• Love eatingout?You’ll love it even more with a massive 33% discount across all our brands, so whether its date night at Miller & Carter or a Sunday roast at Browns Brasserie & Bar we’ve got you covered. What’s more, you can also choose FIVE of your nearest and dearest and sign them up to 20% family and friend’s discount
• Annual Bonus Scheme – We’re all about rewarding the hard work everybody puts in
• Buy up to an extra 2 weeks holiday – life is for living after all!
• A pension that pays, where we’ll more than match your contributions (x1.5 of your contributions, up to a maximum of 5% of your salary).
• Private healthcare, dental plan, cycle-to-work, and keep-fit schemes.
• 26 days annual leave plus bank holidays.

The Opportunity – People Services Advisor

• Competently logging, monitoring, and managing HR/Payroll queries within our internal call logging system
• Supporting our business through affective coaching and problem solving using high support, high challenge techniques.
• Advising managers and employees on absence management; maternity/paternity; leavers and benefit scheme leaver administration
• Ensuring all employee data post-joining is input accurately and on time and complies with M&B personal data retention guidelines (GDPR)
• Processing all payroll actions timely and efficiently, in line with all payroll cut off dates and liaising with all relevant departments
• Liaising with Onboarding teams, Compensation & Benefits team and with Payroll for all related queries tailoring responses directly with employees/Managers/RBM’s

What you’ll need to bring to the People Services Advisor role:

• Experience in a HR/Payroll environment, with experience of Oracle HR is highly desirable, though not essential
• A sound working knowledge of Microsoft 365
• A passion for delivering a great customer service
• To be highly motivated and organised, with the ability to pro-actively problem solve
• Proven experience working well in a collaborative environment
• Strong communication skills
• The ability to handle disputes constructively and fairly

The Following Is Desirable But Not Essential

• Experience of using Oracle HR
• Knowledge of HR processes
• Previous experience in HR administration
• A CIPD/CIPP Qualification or equivalent

At M&B we value the unique perspectives each person brings. We believe that by fostering a culture of inclusion, respect, and allyship, we create a sense of belonging, engagement and teamwork which are essential to delivering great guest experiences. Join us and be a part of a great team.

Closing date: Wednesday 2nd September 2026