Senior Human Resources Advisor

B&M Retail; Liverpool; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Colleague discount

Discount portal access

Job summary

B&M Retail is seeking an experienced Senior HR Advisor to join the HR Shared Services team at our Speke-based Support Centre. You will deliver practical HR guidance across the employee lifecycle to managers and colleagues across 780+ stores nationwide, in a fast-paced environment.

Based in Speke with hybrid working (4+1) after six months, you will mentor junior HR Advisors, handle ER matters, and drive best practice while ensuring compliant, timely HR solutions for the business.

Qualifications

• Recent experience as a Senior HR Advisor handling high volumes of queries and casework.
• Knowledge of employment law and best practice with practical application.
• Excellent communication and ability to influence managers at all levels.
• Strong organisational skills in a fast-paced environment.

Responsibilities

• Advising and guiding managers on the colleague lifecycle, including ER, contracts, disciplinary, absence and performance management.
• Providing practical HR advice primarily via telephone.
• Supporting junior HR Advisors and escalating as needed.
• Coaching managers to resolve issues early and effectively.
• Drafting correspondence to support HR processes.
• Managing a varied caseload with multiple priorities.
• Ensuring HR cases comply with legislation and policy.
• Contributing to HR Shared Services continuous improvement.

Skills

Senior HR Advisor experience

Employment law knowledge

Communication & relationship-building

Organisational multitasking

Tools

Microsoft Office

HR systems

Job description

Following our continued growth, we have an exciting opportunity for an experienced Senior HR Advisor to join our HR Shared Services team based at our Support Centre in Speke.

Supporting managers across more than 780 stores nationwide, you’ll deliver high-quality, practical HR advice across the full colleague lifecycle. Working in a fast-paced environment, you’ll provide professional guidance to managers and colleagues, helping to resolve issues early, drive positive people outcomes, and support a positive colleague experience across the business.

You’ll act as a key point of contact for line managers and provide support and guidance to more junior members of the team, ensuring a consistent and customer-focused HR service.

This role is based in our Speke office, with hybrid working (4+1) available after six months' service.

In this role, you will be responsible for:

• Advising, supporting and guiding managers on all aspects of the colleague lifecycle, including employee relations, employment law, contracts, disciplinary, grievance, absence, performance management and policy queries.
• Providing practical, solution-focused HR advice primarily via telephone.
• Acting as a point of escalation and support for more junior HR Advisors in their day-to-day activities.
• Coaching managers to resolve people issues effectively and at the earliest opportunity.
• Drafting correspondence and documentation to support colleague-related processes.
• Managing a varied caseload while balancing multiple priorities and stakeholders.
• Ensuring HR cases and queries are handled fairly, consistently and in line with employment legislation and company policy.
• Contributing to continuous improvement within the HR Shared Services function and helping to promote HR best practice across the business.

The skills & experience you’ll bring:

• Previous experience in a Senior HR Advisor role, managing a high volume of HR queries and casework.
• Experience working within a commercial environment, with a pragmatic and solution-focused approach.
• Sound knowledge of employment legislation and HR best practice, with the ability to apply this in a practical way.
• Excellent communication and relationship-building skills, with confidence in advising and influencing managers at all levels.
• Strong organisational skills and the ability to multitask in a fast-paced, reactive environment.
• Strong Microsoft Office skills and confidence using HR systems and reporting tools.
• A friendly, supportive and empathetic approach, combined with the confidence to challenge constructively and make balanced, fact-based decisions.

Why B&M?

• We offer a range of great benefits including colleague discount in our stores, access to our colleague benefits portal with discounts across numerous retailers, hospitality and much more.

If you’re a proactive HR professional who enjoys providing practical advice, building strong relationships and supporting managers through the full employee lifecycle, we’d love to hear from you.

B&M Retail is an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.