People Services Advisor

The Talent World; Norwich; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

24 days holiday + bank holidays

Medicash scheme

Life assurance scheme

Buy/Sell holiday scheme

Annual CSR day

Dress for diary

Salary sacrifice pension scheme

Paid Professional Subscriptions

Job summary

The Talent World is seeking a People Services Advisor in Norwich to join our People Team. You will support day-to-day employee relations, assist with HR projects, and help deliver HR services across policies and processes.

Ideal candidates will have HR administration experience, CIPD-level qualification, and a solid understanding of employment law. This role offers a collaborative environment and opportunities to grow into HR advisory work.

Qualifications

• CIPD Level 3 or equivalent experience.
• Experience in a People/HR team and aiming for HR Advisory work.
• Solid understanding of employment law and its practical application.
• Strong working knowledge of HR policies and procedures.
• Confident using technology and automation to improve team efficiency and the employee experience.
• Knowledge and exposure to employee relations, sickness absence and wellbeing case management.
• Excellent communication skills with high attention to accuracy.
• Positive, proactive attitude.
• Pragmatic, commercial problem-solving skills that support both the partnership and its clients.

Responsibilities

• Support People Leads and managers with day-to-day employee relations activities such as grievances, disciplinaries, performance, attendance, and probation.
• Coordinate case-related administration, gather information, support investigations, attend meetings, and prepare follow-up documentation.
• Lead projects as part of the People strategy.
• Deliver HR consultancy on policies, sickness absence, TUPE, contracts of employment, and family friendly procedures.
• Maintain and review policies and templates; manage document control.
• Handle day-to-day HR queries by phone and email with clear communication and escalation.
• Assist in HRIS HiBob usage and development.
• Stay updated with best practices and employment law.
• Support team during peak workload or annual leave.

Skills

Experience in People/HR team

HR advisory mindset

Employment law knowledge

HR policies & procedures

Technology & automation skills

Employee relations & case management

Excellent communication & accuracy

Positive, proactive attitude

Commercial problem-solving

Education

CIPD Level 3 or equivalent

Job description

An exciting opportunity has arisen to join our People Team in Norwich as a People Services Advisor.

This role is perfect for someone with HR administration or coordination experience who is ready to broaden their responsibilities, gain hands-on experience to employee relations, and develop as a HR Advisor within a supportive, collaborative team.

Key duties of the role include, but are not limited to:

• Support the People Leads and managers with day-to-day employee relations activity, including grievance, disciplinary, performance, attendance, probation and flexible working matters. This will involve coordinating and completing case-related administration, gathering information, supporting investigations, attending meetings to take notes, and preparing follow-up documentation


• Support and take the lead on projects as part of the overall People strategy


• Support People Leads in delivering HR consultancy services to clients across key people practices, such as disciplinary & grievance, sickness absence, redundancy, TUPE, contracts of employment, staff handbook - policies and procedures, family friendly procedures and working time legislation


• Support with document control by maintaining and periodically reviewing policies, procedures and templates, including internal documents and external consultancy templates


• Handle day-to-day employee phone and email queries in a timely and professional manner, ensuring clear communication, accurate information and appropriate escalation where needed. Keep employees updated on progress and expected timescales.


• Update, use and assist in the development of the HRIS system HiBob


• Keep up to date with best practice and develop an in-depth knowledge of HR and employment law


• Provide support to all team members to build knowledge and maintain effectiveness of the service at peak workload periods or annual leave


• Work must be undertaken to the highest possible standards, include self-checking of work and conduct themselves in accordance with the firm’s procedures and policies

Person specification

• CIPD Level 3 or equivalent experience


• Experience in a People/HR team and looking to take the next step into HR Advisory work


• Solid understanding of employment law and its practical application


• Strong working knowledge of HR policies and procedures


• Confident using technology and automation to improve team efficiency and the employee experience


• Knowledge and exposure to employee relations, sickness absence and wellbeing case management


• Excellent communication skills with high attention to accuracy


• Positive, proactive attitude


• Pragmatic, commercial problem-solving skills that support both the partnership and its clients

Job Benefits

• 24 days holiday + bank holidays


• Medicash scheme


• Life assurance scheme


• Buy/Sell holiday scheme


• Annual paid CSR day
  
• Dress for diary


• Salary sacrifice pension scheme


• Paid Professional Subscriptions