People Partner: Employee Relations & Leadership Coaching

Trainline; City of Edinburgh; On-site; GBP 55,000 - 75,000; Full time

Job summary

Jobtailor in Edinburgh seeks a trusted People Partner to support Customer Services and Operations, Fraud and Payments, and Corporate Affairs. You will build strong relationships with frontline managers and senior leaders while identifying people risks and advocating practical, compliant solutions.

You will own end-to-end employee relations cases, coach managers through performance management and restructures, and lead cross-functional people projects with measurable outcomes.

Qualifications

• Substantial experience independently managing a wide range of employee relations cases end to end.
• Experience handling complex disciplinary, grievance, absence and redundancy situations.
• Track record of coaching and building confidence in managers at all levels.
• Commercial mindset focused on outcomes for the business and its people.
• Experience taking a people initiative from concept to completion.
• Ability to manage own workload and deliver measurable outcomes.
• Ability to build credible relationships across levels and functions.
• Ability to influence effectively without direct authority.
• Experience thriving in a fast-paced, commercially driven environment, ideally within tech, e-commerce or a similarly dynamic sector.
• Exposure to organisational design or experience working alongside operational teams such as Customer Services may be beneficial.
• Up-to-date knowledge of UK employment law

Responsibilities

• Act as a trusted People Partner to Customer Services and Operations, Fraud and Payments, and Corporate Affairs.
• Build strong relationships with frontline managers and senior leaders.
• Identify people risks early and advocate for appropriate solutions.
• Coach and support managers through performance management, absence and restructure processes.
• Own employee relations cases end to end, including disciplinary and grievance investigations, performance improvement plans, redundancy and restructure processes, and complex absence management.
• Provide commercially pragmatic employee relations advice while balancing legal compliance with practical outcomes.
• Keep knowledge of UK employment law up to date.
• Lead people projects from scoping through delivery with measurable outcomes.
• Represent the People team in cross-functional forums and leadership conversations.
• Use data and insight to influence decisions and guide leaders toward sound people outcomes.
• Collaborate with the wider People team and stakeholders across the organisation.

Skills

Employee Relations

Disciplinary Investigations

Grievance Management

Absence Management

Redundancy Processes

Performance Improvement Plans

Data Analysis

Organisational Design

Influencing Without Authority

Building Credible Relationships

Coaching Managers

Commercial Mindset

Education

CIPD Level 5 or Above

Job description

Jobtailor in Edinburgh seeks a trusted People Partner to support Customer Services and Operations, Fraud and Payments, and Corporate Affairs. You will build strong relationships with frontline managers and senior leaders while identifying people risks and advocating practical, compliant solutions.

You will own end-to-end employee relations cases, coach managers through performance management and restructures, and lead cross-functional people projects with measurable outcomes.