People Partner

ALLSAINTS Retail Limited; London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate People Partner to enhance the employee experience across its UK retail operations. In this dynamic role, you will collaborate with diverse teams, providing expert guidance on employee relations and performance management. You will play a crucial part in fostering a positive workplace culture, ensuring fair and timely processes while supporting managers through HR challenges. Join a vibrant team in a creative environment where your contributions will be valued and your professional growth encouraged. This role offers a unique opportunity to make a significant impact in a brand that values diversity and employee well-being.

Benefits

Generous wardrobe allowance

Employee discount

25 days holiday

Access to dental cash plan

Free virtual GP appointments

Mental health support

Discounted gym membership

Hybrid working

Enhanced family leave benefits

Health days

Qualifications

• Experience in employee relations and HR processes is essential.
• Strong understanding of performance management and coaching.

Responsibilities

• Support managers with performance management discussions.
• Provide advice on investigations, disciplinaries, and grievances.
• Build relationships across teams to support business goals.

Skills

Employee Relations

HR Procedures

Performance Management

Coaching Skills

Relationship Building

Business Acumen

Diversity and Inclusion

Communication Skills

Education

Degree in Human Resources or related field

Tools

Microsoft Office

Google Suite

Job description

London, England, United Kingdom , Permanent

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

The role

Everyday the people partnering team support our brand leaders across retail with a range of employee relations (ER) conversations. We are passionate advocates for the employee experience and ensure that we are always giving the best advice to support a team member's journey in our brand.

We are looking for a people partner to join our team and support our UK retail colleagues through the full range of ER topics such as wellbeing discussions, investigations, disciplinaries, mediation, performance management and much more.

Prior experience of supporting colleagues through these HR processes and positively influencing your customers to think differently yet fairly is a great place to be if you are applying for this role.

About the team

Our people & culture Team is based in our iconic East London Studios. This is where the heart of our AllSaints head office teams are based and we frequently join together to make great things happen.

Our team is encouraged to be active business partners, spending at least 60% of their time either in store or in our offices with our customers to ensure we create meaningful relationships.

Reporting into the head of people partnering and talent acquisition, this position will sit within the overall people partnering team which consists of a team of HRBPS. Together we support each other and the brand, to provide policy advice, procedure updates, ER training and much more. At the heart of what we do, is to ensure we balance our ways of working with creating positive employee experience.

What will I be doing?

• Building relationships and working collaboratively with all teams and departments within the business to ensure we are providing the very best support to deliver business goals
• Overseeing and support managers with performance management discussions, ensuring that we utilise the full range of our people strategies to support improvement such as SmartSaints and PIPS
• Offering constructive advice and support to people managers who are navigating investigations, disciplinaries or grievances. Ensuring the process is completed not only procedurally correct but importantly fairly and timely
• Providing regular ER updates and recommendations to the people partnering team about ER caseload, and ongoing cases
• Work with the people & culture senior management team to escalate any projected risks or complex cases, to minimise any potential impact on our brand
• Ensuring you are keeping accurate record keeping, filing and data management across all ER cases
• Taking part in people and culture projects, such as supporting our HR System implementation or HR Data project to create a first class people team
• Delivering regular policy training as part of our people policy series to team members
• Support with regular tasks including ER tracker upkeep, ER reporting, scheduling people training, maintaining company org charts
• Any ad-hoc activities as required

What skills do I need?

• First and foremost you have an appetite for people and culture and a skill for partnering with your customers. You know how to truly listen, connect and make considered recommendations in a way which provides leaders with constructive thought
• Positive and inspiring: you want to help our teams do their best and feel appreciated. You have a desire to be part of a coaching culture and demonstrate this in your ER advice. You take time to think about not only the legalities but what is right for our team members before a decision is made
• You have a good foundation of understanding across HR procedures, confidentially navigating investigations, disciplinaries and grievances. You are comfortable with guiding managers through decision outcomes and if needed in exceptional circumstances you are confident with chairing a case
• Equality Inclusion and Diversity has deep meaning for you and you understand the importance of contributing to a culture of embracing this philosophy
• You strive for the best quality work in everything you do and form relationships with your customers which emulate this mindset
• You have a proven ability to challenge yourself, at times stepping out of your comfort zone to really stretch your development
• You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit (or three!)
• Strong business acumen - you know your business inside and out
• An active user of either google or microsoft, with proven ability to use to your commercial advantage; you know what your customers want and how to deliver on their expectations - it's your passion and it shows!
• Honest, trusting and charismatic - you live by our brand values
• A protector of our brand. A mentality to care for your customers, profit margins and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand

About the location

Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location . Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.

What we stand for

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
• We are a disability committed certified employer
• Employee discount for you to spend with family and friends
• 25 days holiday increasing to 28 days after 2 years continuous service
• Bank holidays, birthdays and volunteering days off
• Access to dental cash plan & free virtual GP appointments through Aviva
• UNUM employee assistance helpline
• Life assurance cover
• Access to discounted gym membership and corporate discounts
• Hybrid working in our historic East London studios, working hours are 9-5.30pm
• Free, confidential, wellbeing and lifestyle support with Retail Trust
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
• Health days for you to use either for physical or mental wellness
• Dedicated mental health support from our mental health first aiders
• Eye care vouchers, season ticket loans and much more!

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.