People & Organisational Development Officer

Lloyd Recruitment Services Ltd; Greater London; Hybrid; GBP 33,000 - 35,000; Full time

Job summary

Lloyd Recruitment Services Ltd in Wallington is seeking an experienced People & Organisational Development Officer to support employee relations, recruitment, reward and HR reporting. You will work with managers to deliver practical HR advice and drive people initiatives in a hybrid role.

The role requires CIPD Level 5 or equivalent, strong knowledge of HR policies, data reporting and HRIS/ATS proficiency. A proactive, detail‑oriented HR professional with excellent communication is expected.

Qualifications

• Significant experience across the employee lifecycle, including disciplinary, sickness absence and grievances.
• Proven ability to advise managers and handle sensitive situations with sound HR judgement.
• Strong knowledge of HR policies, procedures and employment legislation.
• Experience using HR systems (HRIS, ATS) and ability to learn new technologies.
• Excellent written and verbal communication skills with strong attention to detail.

Responsibilities

• Act as the first point of contact for employee relations queries and provide practical HR advice to managers and colleagues.
• Support recruitment campaigns, manage candidate communications and onboarding processes.
• Analyse people data and prepare monthly KPI reports for senior management.
• Support policy development and organisational improvement projects.

Skills

Employee relations

HR reporting

HR systems

Communication

Organisational development

Education

CIPD Level 5

Tools

HRIS

ATS

SharePoint

Job description

People & Organisational Development Officer

Wallington

Salary: £33,000–£35,000 per annum, depending on experience

Hours: 37.5 hours per week, Monday to Friday. Hybrid Option with 3 Days in the office (Mustinclude Monday’s and Wednesday’s)

Contract: Permanent

DBS check: Required

Lloyd Recruitment Services are pleased to be helping a long-standing client who are seeking a proactive and knowledgeable People & Organisational Development Officer to join their purpose-driven organisation with a strong commitment to making a positive difference. This is an excellent opportunity for an experienced HR professional who enjoys working closely with managers and employees, providing practical HR advice and supporting the delivery of effective people initiatives. Alongside employee relations, you will contribute to recruitment, reward and remuneration, HR reporting, policy development and organisational improvement projects.

Key Responsibilities:

Employee Relations

• Act as the first point of contact for employee relations queries, providing practical and timely HR advice to managers and colleagues.
• Support line managers with formal and informal employee relations matters, including disciplinary proceedings, grievances, sickness absence and capability management.
• Ensure people matters are handled fairly, consistently and in accordance with employment legislation and internal policies.
• Promote early resolution and effective management of employee relations issues.
• Identify opportunities to improve HR processes and employee relations practices.
• Deliver guidance and training to managers on employment policies, procedures and best practice.

Recruitment and onboarding

• Support recruitment campaigns across the organisation, working with hiring managers to prepare and advertise vacancies.
• Manage candidate communications and liaise with recruitment agencies where required.
• Support effective onboarding and ensure recruitment processes run smoothly.

HR reporting and systems

• Analyse quantitative and qualitative people data and prepare monthly KPI reports for senior management.
• Maintain accurate employee records and support effective HR reporting.
• Administer and oversee people systems, including HR information systems (HRIS), applicant tracking systems (ATS) and SharePoint.
• Identify opportunities to improve data quality, reporting and HR system processes.

Policies and organisational development

• Support the Head of People and Organisational Development with people-related projects, service improvements, learning and development initiatives.
• Assist with the development, review and implementation of employment policies.
• Contribute to initiatives that improve employee experience, organisational effectiveness and people management practices.

About You:

You will be an experienced HR professional with a strong generalist background and demonstrable Employee Relations experience. You will be confident advising managers, handling sensitive situations and balancing sound HR judgement with a practical, solutions-focused approach.

You will be organised, approachable and detail-oriented, with the ability to manage competing priorities independently while maintaining high standards of accuracy and professionalism.

Essential Requirements:

• CIPD Level 5 qualification or equivalent practical experience.
• Significant experience across the employee lifecycle, including formal disciplinary, sickness absence, capability and grievance cases.
• Strong working knowledge of HR policies, procedures and employment legislation.
• Experience providing HR advice and support to managers and employees.
• Confidence using HR systems, including HRIS and ATS platforms, and the ability to learn new technologies.
• Experience analysing, interpreting and reporting numerical data.
• Excellent written and verbal communication skills.
• Strong attention to detail, organisational skills and the ability to manage competing deadlines.
• A proactive approach to problem-solving and continuous improvement.

Desirable experience

• Experience providing HR support within a contact centre or shift-based working environment.
• Understanding of early resolution approaches to employee relations.
• Previous line management or supervisory experience.
• Experience delivering training or guidance to managers on HR policies and procedures.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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