People Ops Associate: Entry-Level HR (12-Month FTC)

JD Sports; Bury; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

JD Sports in Bury Head Office is seeking a People Operations Associate to support joiner, mover and leaver processes and handle general People queries for our 30,000 UK colleagues. The role is 40 hours per week on a 12-month FTC maternity cover, with a rota across core hours and one work-from-home day per week.

You will use Dayforce to process transactions, validate data, and maintain accurate records, while delivering excellent customer service in a busy People Operations team.

Qualifications

• Excellent customer service skills and a passion for helping others.
• Strong attention to detail with a focus on data accuracy.
• Pride in producing high-quality work and meeting deadlines.
• Team spirit and collaborative approach to support colleagues.
• Proactive, flexible attitude and willingness to learn.

Responsibilities

• Respond to customer queries through our ticket and call systems.
• Process starter, mover and leaver activity within the HRIS (Dayforce).
• Validate information and correct data issues before completing transactions.
• Keep customers informed with clear, consistent guidance.
• Triage complex matters to the appropriate team and maintain records.
• Ensure records are secure, complete and accurate.

Skills

Customer service

Attention to detail

Quality of work

Team spirit

Can-do attitude

Tools

Dayforce

Job description

JD Sports in Bury Head Office is seeking a People Operations Associate to support joiner, mover and leaver processes and handle general People queries for our 30,000 UK colleagues. The role is 40 hours per week on a 12-month FTC maternity cover, with a rota across core hours and one work-from-home day per week.

You will use Dayforce to process transactions, validate data, and maintain accurate records, while delivering excellent customer service in a busy People Operations team.