People Operations Specialist - Hybrid HR Support

AtkinsRéalis; Epsom; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working culture

Flexible holiday allowances

Training and professional development

Job summary

AtkinsRéalis in the United Kingdom is seeking a People Operations Coordinator to join the Employee Relations team. You will deliver operational HR support, manage escalated Tier 1 queries, ensure policy compliance, and help create a positive employee experience across the organization.

The role requires collaboration with employees, managers and HR colleagues, ownership of case management and process improvement, and the flexibility to work from Epsom or Birmingham offices three days a week.

Qualifications

• Ability to work collaboratively.
• Customer focus with a drive to deliver.
• Outstanding customer focus and the ability to manage customer requirements through a partnership approach.
• Proficiency in Excel and mail merge.

Responsibilities

• Manage escalated queries from the Tier 1 People Hub, ensuring requests are resolved accurately and within agreed service levels.
• Support process and procedural queries, terms and conditions enquiries and other straightforward HR matters.
• Provide support on employee document requests.
• Support the monitoring of the unassigned HR case queue, triaging HR cases from the management system and identifying high risk cases, escalating cases to colleagues as appropriate.
• Process Reservist mobilisation and training exercise absence, ensuring cases are managed in line with company policy and legal obligations.
• Manage the end-to-end Conflict of Interest process, including monitoring declarations, gathering information, maintaining records and coordinating with relevant stakeholders to ensure timely resolution.
• Conduct initial outreach and fact-finding activities relating to sickness absence trigger cases, gathering relevant information from employees and managers and ensuring cases are progressed in line with the policy.
• Support the wider Employee Relations team, including for example, taking notes occasionally in complex or formal meetings, as required.
• Maintain accurate and up-to-date records within HR systems and case management tools, ensuring all activity is appropriately documented.
• Work collaboratively with colleagues across People Operations and wider HR teams to ensure a consistent and effective service is delivered.
• Manage individual workload effectively, prioritising competing demands to ensure timely delivery of activities and processes.
• Ensure all activities are completed in line with company policies, data protection requirements and compliance standards.
• Identify opportunities to improve people processes, service delivery and case management efficiency, raising recommendations for continuous improvement.

Skills

IT literacy

Excel

Mail merge

Data analysis

Collaborative work

Job description

AtkinsRéalis in the United Kingdom is seeking a People Operations Coordinator to join the Employee Relations team. You will deliver operational HR support, manage escalated Tier 1 queries, ensure policy compliance, and help create a positive employee experience across the organization.

The role requires collaboration with employees, managers and HR colleagues, ownership of case management and process improvement, and the flexibility to work from Epsom or Birmingham offices three days a week.