People Operations Specialist

CityFibre Limited; Milton Keynes; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Private medical insurance

Health cash plans

Generous annual leave (birthday day)

Job summary

CityFibre Limited in Milton Keynes is hiring a People Operations Specialist to own the employee lifecycle, drive improvements, and help automate processes with our People tech. You’ll be pivotal in creating smoother onboarding, changes, and offboarding experiences while ensuring data accuracy and compliant practices.

You will partner with People, Payroll, Finance and Technology to deliver efficient services, resolve issues and design better workflows across the organisation.

Qualifications

• Hands-on experience across the employee lifecycle processes and supporting employees and managers.
• Experience using HR systems and working with People data, with a focus on accuracy and quality.
• Evidence of identifying and personally improving or redesigning People processes.

Responsibilities

• Owning People Operations activity across the employee lifecycle, including onboarding, contractual changes, offboarding, employee records and People data.
• Providing a responsive and high-quality service to employees and managers, resolving queries and operational issues.
• Identifying recurring problems and opportunities to simplify, improve or redesign People processes and workflows.
• Using People systems, automation and digital tools to reduce manual activity and improve the employee and manager experience.
• Supporting the design, testing and adoption of system improvements and new ways of working.
• Working across People, Payroll, Finance and Technology to deliver improvements and ensure processes remain accurate, effective and compliant.

Skills

People operations

HR systems

Automation

Workflow improvement

Job description

CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators.

Job Description

As the UK’s largest independent full fibre network and wholesale platform of choice, we’re busy setting new standards for what digital infrastructure can and should be.

Our network is greener, more reliable and designed for the future. The products we run over it lead the way on speed, value and service - helping businesses to innovate, communities to thrive, and people to live more connected digital lives.

At CityFibre, you’ll be part of something bigger, helping to build a better-connected Britain, together.

Joining us as a People Operations Specialist

You’ll join our People Operations team at an exciting point in its development, combining hands‑on support across the employee lifecycle with a strong focus on improving how we work. As we introduce greater automation and make better use of our People technology, you’ll help simplify processes, improve workflows and create a better experience for employees and managers. We’re looking for someone who is naturally curious, comfortable questioning existing ways of working and keen to turn ideas into practical improvements.

You’ll receive a competitive salary, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Owning People Operations activity across the employee lifecycle, including onboarding, contractual changes, offboarding, employee records and People data
• Providing a responsive and high-quality service to employees and managers, resolving queries and operational issues
• Identifying recurring problems and opportunities to simplify, improve or redesign People processes and workflows
• Using People systems, automation and digital tools to reduce manual activity and improve the employee and manager experience
• Supporting the design, testing and adoption of system improvements and new ways of working
• Working across People, Payroll, Finance and Technology to deliver improvements and ensure processes remain accurate, effective and compliant

What you’ll bring to the role

You’ll have strong People or HR Operations experience, combined with a genuine continuous improvement mindset and the confidence to challenge how things are currently done. You’ll also have:

• Hands‑on experience across employee lifecycle processes and supporting employees and managers
• Experience using HR systems and working with People data, with a strong focus on accuracy and quality
• Evidence of identifying and personally improving, simplifying or redesigning People processes
• An understanding of how workflows, automation and digital tools can improve operational delivery
• Strong problem‑solving and stakeholder skills, with the confidence to bring forward ideas and take ownership
• Experience supporting HR systems change, process mapping, testing or automation would be advantageous

Life at CityFibre

Everyone deserves to feel heard, valued and truly included. Working alongside our Employee Communities, we’re committed to creating a workplace where people feel a genuine sense of belonging and pride in what they do. That’s why we’re proud to be a Times Top 50 Employer for Gender Equality, endorsed by WORK180, a Disability Confident Leader, a Care Leaver Friendly Employer, and a signatory of the Armed Forces Covenant Gold Award.

We’ll support you to thrive inside and outside of work, with opportunities to grow your career and a flexible benefits package that adapts to your life – including generous annual leave (with an extra day off on your birthday), private medical insurance, health cash plans and family‑friendly policies.

Find out more about our culture, communities and benefits on our careers site .

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [e-mail]. We want to help!