People Operations Lead (12-Month Secondment)

De Montfort University; United Kingdom; On-site; GBP 45,000 - 70,000; Full time

Job summary

De Montfort University is seeking an experienced People Operations Manager to provide leadership and continuity during a 12-month secondment cover period. You will lead a team of People Coordinators and an Immigration Adviser to ensure smooth onboarding and lifecycle administration across the employee journey.

You will drive service standards, manage workload and KPIs, and use data to spot risks and opportunities for improvement while supporting immigration operations and the sponsor licence

Qualifications

• Significant leadership experience within HR Operations, People Services or Shared Services.
• Experience managing onboarding, employee lifecycle administration and HR systems.
• Proven ability to lead, motivate and develop colleagues.
• Experience managing service delivery, workloads and performance.
• Strong stakeholder management and relationship-building skills.
• Continuous improvement mindset and passion for customer service.
• Experience in large, complex organisations.
• Ability to manage competing priorities and resolve operational challenges.

Responsibilities

• Lead, coach and develop a well-established People Operations team.
• Create a high-performing culture built on accountability, collaboration and excellent customer service.
• Oversee operational delivery across onboarding, employee lifecycle processes and HR administration.
• Ensure work is prioritised effectively and service standards, KPIs and deadlines are consistently achieved.
• Manage team performance, capacity planning and service resilience.
• Use operational data and management information to identify trends, risks and opportunities for improvement.
• Drive continuous improvement of processes, controls and employee experience.
• Oversee immigration operations and support the University's UKVI sponsor licence responsibilities.
• Build strong relationships with managers and stakeholders across the University. Support wider People Services priorities and act as deputy to the Head of People Services Operations when required.

Job description

De Montfort University is seeking an experienced People Operations Manager to provide leadership and continuity during a 12-month secondment cover period. You will lead a team of People Coordinators and an Immigration Adviser to ensure smooth onboarding and lifecycle administration across the employee journey.

You will drive service standards, manage workload and KPIs, and use data to spot risks and opportunities for improvement while supporting immigration operations and the sponsor licence