People Operations Lead

Twenty First Group; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Private health insurance

Life cover

Income protection insurance

Enhanced family leave

Personal days

Job summary

Twenty First Group in London seeks a People and Operations Lead to own People & Culture: the systems, the processes, and the moments that make this a place people want to build a career.

You’ll take direct ownership of our people operations, reporting to the MD, and working closely with the wider TFG team on shared frameworks and standards.

The role is hybrid from our Farringdon office with health and wellbeing benefits and enhanced family leave for our people.

Qualifications

• 5+ years in a generalist People/HR role in fast-moving environments.
• Strong understanding of HR operations and compliance.
• Experience with HRIS and workflow automation.

Responsibilities

• Own and oversee end-to-end HR operations from onboarding to offboarding.
• Ensure accurate, timely pre-employment screening and onboarding processes.
• Maintain data integrity, accuracy, and compliance across the employee lifecycle.
• Manage employee records and data privacy protocols with high attention to detail.
• Ensure HR operations comply with all applicable laws, including GDPR and employment legislation.
• Identify and implement process improvements to streamline HR operations.
• Embed High Performance Behaviours across interviews, onboarding, reviews, and pay calibration.
• Run the performance and reward cycle and support annual pay benchmarking.
• Stay ahead of UK employment law and handle employee relations fairly.
• Hybrid working from our Farringdon office; private health insurance, life cover, and enhanced family leave.

Skills

HR generalist

HR operations

Stakeholder collaboration

Data privacy

Automation opportunities

Tools

HRIS platforms

Workflow automation

Job description

Role Overview

We work at the intersection of sport and data, and our people are how we win. We’re looking for a People and Operations Lead to own People & Culture at TFG day to day: the systems, the processes, and the moments that make this a place people want to build a career.

You’ll take direct ownership of our people operations, reporting to Ben, our MD, and working closely with the wider TFG team on shared frameworks and standards.

What You’ll Do

• Own and oversee end-to-end HR operations from onboarding to offboarding.
• Ensure the accurate and timely completion of all pre-employment screening and onboarding processes.
• Maintain data integrity, accuracy, and compliance across the entire employeelifecycle.
• Manage employee records and data privacy protocols with high attention to detail.
• Ensure that HR operations comply with all applicable legal and regulatory requirements, including GDPR and employment legislation.
• Identify and implement process improvements to streamline HR operations and enhance service delivery
• Embed High Performance Behaviours. Take our six sporting-led behaviours (Step Up, Chase the 1%, Set the Pace, Raise the Bar, Play for the Badge, Stick to The Scorecard) out of the doc and into real life - interview scorecards, onboarding, performance reviews, progression cases, pay calibration and recognition.
• Run the performance and reward cycle. Deliver the FY review cycle end to end. Support annual pay benchmarking and help the leadership team share it clearly, by team, with the right context.
• Stay ahead of UK employment law. Handle employee relations cases fairly and confidently.

• 5+ years in a generalist People/HR role, ideally somewhere fast-moving - a scale-up, agency or consultancy environment where you’ve had to build as you go.
• Strong understanding of HR operational processes and compliance requirements.

• Experience with HR systems and tools (e.g., HRIS platforms, workflow automation).

• Excellent organisational, problem-solving, and multitasking abilities.
• Strong communication skills and ability to collaborate across departments.
• A process-improvement mindset with a keen eye for automation opportunities.
• Discretion and integrity when handling sensitive employee data.

• Hybrid working out of our Farringdon office - we’re hybrid by default and flexible on pattern; this policy reflects what we actually do, not a minimum attendance quota.
• Private health insurance, occupational life cover and income protection insurance.
• Enhanced family leave, well beyond the statutory minimum.
• Personal days, including your birthday and dedicated health and wellness days.