People Operations Coordinator / Team Assistant

VertoFX ltd; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the Fintech sector is seeking a People Ops Associate / Team Assistant to enhance their team. This role involves managing HR processes, ensuring a positive office environment, and supporting employee engagement initiatives, ideal for individuals passionate about people operations in a vibrant startup setting.

Qualifications

• Experience in an administrative support or HR role, especially in fast-paced environments.
• Strong written and verbal communication skills.
• Ability to prioritize tasks and manage multiple projects.

Responsibilities

• Oversee employee lifecycle from onboarding to offboarding.
• Manage front desk duties and office logistics.
• Own HR processes, ensure HR records are maintained.

Skills

Organisational skills

Communication

Problem-solving

Detail-oriented

Time management

Tools

Google Suite

HRIS

Background check systems

Job description

At Verto, we're passionate about helping businesses in Emerging Markets reach the world. What first started as an FX solution for trading Nigerian Naira has now become a market-leading platform, changing the way thousands of businesses transfer money in and out of Emerging Markets.

We believe that where you do business shouldn’t determine how successful you are or your ability to scale. Millions of companies daily juggle long settlement periods, high transaction fees, and issues accessing liquidity to trade with African businesses.

We’re on a mission to change this by creating equal access to easy payment and liquidity solutions that are already a given in developed markets. Backed by world-class investors and recognised as ‘Fintech Start-Up of the Year’ at the Fintech Awards 2022, winner of the $1 million Milken-Motsepe Prize in FinTech and FinTech Breakthrough Award in 2025, we are growing rapidly, processing billions of dollars annually.

We’re seeking a results-driven and experienced People Ops Associate / Team Assistant to join our team. This role is perfect for a highly organised, proactive, and people-centric individual, likely an early-to-mid career professional, who thrives in a fast-paced startup environment and is eager to be the essential backbone that enables a dynamic team to scale and succeed.

In this role, you will:

• Be the heart of our office operations and employee experience, ensuring everything runs smoothly from the moment someone walks through our doors to their ongoing journey with Verto.

• Champion our people processes, making sure every new joiner feels welcomed and seamlessly integrated, and that our current team members are supported and engaged.

• Become an expert in our HR systems and tools, leveraging them to manage data, generate insights, and streamline our administrative workflows.

• Play a crucial role in shaping our vibrant company culture, by organising memorable events and fostering clear, consistent communication across the team.

• Keep our physical workspace secure and functional, handling everything from office access to health and safety, so our team can focus on what they do best.

You’ll be responsible for:

• Orchestrating the full employee lifecycle, from the exciting initial onboarding process (including equipment setup and orientation) to smooth offboarding procedures, ensuring a seamless experience at every stage.

• Being the welcoming face of Verto, managing all front desk duties, handling office supplies and logistics, and keeping our meeting rooms perfectly organised.

• Owning and refining critical HR processes, from managing background checks with tools like Zinc to becoming the go-to expert for our HRIS, Hibob, handling data, reporting, task lists, and workflows.

• Ensuring our office environment is top-notch, overseeing building facilities management, managing office access (registration and revocation), and working closely with office Community Managers.

• Prioritising the well-being and safety of our team, taking charge of fire safety, health & safety protocols, and managing guest visits and physical security.

• Driving our internal engagement efforts, organising company-wide socials and events, and crafting impactful internal communications to keep everyone informed and connected.

• Maintaining impeccable HR records and systems, including People Pages, managing benefits administration, and coordinating key people initiatives like Employee of the Month and Unsung Hero awards.

• Providing essential support for core HR functions, such as issuing employment contracts, administering our Udemy learning platform, assisting with performance reviews, and coordinating probation processes.

• Serving as the first point of contact for employee inquiries through our People Service Desk, providing timely and helpful support.

Skills and Qualifications:

• Proven experience in an administrative support and People/HR-related role, ideally within a fast-paced environment.

• Exceptional organisational and time management skills with a keen eye for detail.

• Strong communication skills, both written and verbal, with the ability to interact professionally with all levels of staff.

• Proficiency in Google Suite (Docs, Sheets, Slides, Calendar) and HRIS/Background check systems.

• Ability to prioritise tasks, manage multiple projects simultaneously, and meet deadlines.

• Proactive and resourceful with a strong problem-solving aptitude.

• A high degree of discretion and confidentiality when handling sensitive information.

• A collaborative spirit and a positive, can-do attitude.

Please note - this role is 5 days / week in-office!