People & Operations Coordinator

Cleantech Group; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Cleantech Group is seeking a People Operations professional to enhance employee experience and optimize HR processes. This role involves driving initiatives that support a positive workplace culture and operational efficiency, while leveraging data for informed decision-making. Join a mission-driven team in London, committed to sustainable innovation and a climate-positive career.

Benefits

Life Assurance

Income Protection

Private Medical Insurance

Private Pension (matching up to 6%)

Learning and development opportunities

Qualifications

• Experience in a similar role within a global organization.
• Understanding of HR compliance and ability to handle sensitive information.
• Ability to prioritize and manage tasks independently.

Responsibilities

• Own and improve key People processes such as onboarding and performance cycles.
• Analyze engagement surveys and performance data for actionable insights.
• Coordinate with external vendors to ensure smooth service delivery.

Skills

Organizational skills

Detail-oriented

Data-savvy

Proactive problem solving

Effective communication

Education

Relevant qualifications in HR or similar field

Tools

Microsoft 365

SharePoint

MS Teams

Clockify

Job description

Intro Role

At Cleantech Group, we believe that a great employee experience is the foundation of a thriving organisation. As part of our People & Operations team, you will play a crucial role in ensuring our employees feel supported, engaged, and empowered. Reporting to the Senior People & Operations Manager, you will help drive smooth and scalable HR processes, foster a positive workplace culture, and contribute to impactful people initiatives.

Purpose of the role

This role is an exciting opportunity to be at the heart of a dynamic, mission-driven company where people are our greatest asset. You will play a key role in improving how we work as a company, supporting both day-to-day operations and strategic projects. You’ll bring a tech-first mindset, love solving operational challenges, and enjoy using data to drive better decisions.

Location: London (Hybrid, expected in-office presence twice a week)

Responsibilities

People Operations & Process Optimisation:

• Own and continuously improve key People processes such as onboarding, offboarding,and performance cycle,making them efficient, scalable, and well-documented.
• Proactivelyidentifyways to enhance how weoperateas a company by simplifying workflows, implementing better systems, and driving automation where possible.
• Maintain clean andaccurateemployee data across all HR systems.
• Analyse engagement surveys, performance data, and other people metrics toidentifytrends and actionable insights.

Employee Experience:

• Create a positive new hire experience by coordinating the onboarding process and serving as the liaison to new hires throughout the process.
• Oversee the offboarding process fordepartingemployees.
• Assistwith recruitment efforts as needed.
• Serve as the first point of contact for all HR inquiriesregardingpolicies, procedures, and programs.
• Handle simple employee relations cases, with support and guidance from the Senior People & Operations Manager.
• Assistwith drafting and reviewing HR& companypolicies.
• Help plan and coordinate internal initiatives such as all-hands meetings, employee communications, and company events.
• Oversee knowledge management by keepingour Employee Handbookand Employee Experience hub up to date, organized, and easy to navigate.
• Support the Senior People & Ops Manager on ad-hoc activities that enhance employee experience and strengthen our culture as we grow.

Operations:

• Manage andmaintainkey internal systems (e.g.SharePoint, MS Teams,Clockifyetc.), ensuring accuracyanddata hygiene.
• Provide operational support on projects likeIT management, office setups andsystem rollouts.
• Coordinate with external vendors (e.g. IT, payroll, benefits providers) to ensure smooth service delivery, andmaintainup-to-date records of company software licenses, subscriptions, and physical assets.
• Be the go-to person for tool-related queries and small tech troubleshooting, helping the team work more efficiently with the tools we use.

Requirements (you don’t need all of these to apply)

• You have experience in a similar role or relevant qualifications, ideally within a global or matrixed organisation.
• You’reorganized, detail-oriented, and able to prioritise and manage tasks independently.
• You have a basic understanding of HR compliance, laws, and policies, andcanhandle sensitive information with discretion.
• You communicate clearly with diverse stakeholders and listen actively to understand employee needs.
• You’reproactive, always looking for ways to improve how things work, and confident solving problems without being asked.
• You’redata-savvy, bringingan analytical mindset and using data to improve daily operations and HR practices.
• You’reconfident with modern tools (like Microsoft 365), curious aboutnew technologies, and open to using AI to streamline workflows and support smarter decision-making.
• You’recollaborative, flexible, and thrive in a fast-paced, sometimes messy startup environment.

Reasons to work at Cleantech Group

• Build a climate-positive career by accelerating the adoption of clean technologies and green investment.
• Join a friendly, talented, and global team in Europe and North America.
• Access an unparalleled network of cleantech investors, innovators, and policymakers.
• Active encouragement of learning and development.
• Competitive salarycommensuratewith experience.
• Company Benefits such as Life Assurance, Income Protection, Private Medical Insurance, and Private Pension (we match up to 6%).

About us

Championing Sustainable Innovation, Catalyzing Business Opportunities

Cleantech Group is committed to diversity and inclusion in the workplace. We are an equal opportunity employer and ensure the promotion of equal opportunity for all people employed or seeking employment, without regard to race, colour, creed, national origin, sex, sexual orientation, age, or disability status. Please let us know if you need any adjustments during your application or recruitment process and we would do our best to accommodate your needs.