People Operations Coordinator

Royal Horticultural Society; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

The Royal Horticultural Society is seeking a proactive HR Administrator to act as the first point of contact for employee and manager queries, delivering excellent customer service and essential administrative support across the full employee lifecycle.

You will maintain accurate HR system data, process starters and leavers, support payroll deadlines, and keep the People Toolkit and digital records up to date, while contributing to process improvement projects.

Qualifications

• Experience with HR systems and administration is essential.
• Hands-on experience using HR systems and maintaining accurate employee records.

Responsibilities

• Act as the first point of contact for employee and manager queries, delivering exceptional customer service.
• Maintain accurate HR system data and key documentation across the employee lifecycle.
• Manage starter and leaver processes.
• Support payroll deadlines.
• Keep the People Toolkit and digital records up to date.
• Contribute to process improvement projects.

Skills

HR systems

Administration

Customer service

Job description

We are looking for a proactive and detail‑driven HR Administrator to act as the first point of contact for employee and manager queries, providing exceptional customer service and smooth administrative support across the entire employee lifecycle. In this very busy, collaborative role you will maintain accurate HR system data, produce key documentation, manage starter and leaver processes, support payroll deadlines, and keep our People Toolkit and digital records up to date. You’ll also contribute to process improvement projects. Experience with HR systems and administration is essential. If you are highly organised, stay calm under pressure, and enjoy working in a fast‑paced team, and you bring hands‑on experience using HR systems along with a proactive, “can‑do” attitude, we’d love to hear from you

To work for the Royal Horticultural Society (RHS) is to join a thriving charity, whose mission is to be there for everyone on their lifelong adventure with gardening. Everything we do is built on the transformational power of gardening – and the benefits it brings to people, places and our planet.

And we couldn’t do this without our people. We’re proud of the knowledge, enthusiasm and ideas that each one of our team members brings. From working across our social media channels, to volunteering in the RHS Gardens, from serving customers in our garden centres to running national marketing campaigns, we believe that every member of the RHS team should have the opportunity to make a difference. Our careers portal here provides a comprehensive overview of what we offer, the teams that work at the RHS and our great benefits.

Safeguarding and Inclusion

The RHS is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all personnel to share in this commitment. We are an inclusive employer and welcome applicants from all backgrounds.