Casual Visitor Services Assistant

Royal Horticultural Society; New Alresford; Vor Ort; GBP 12.000 - 18.000; Teilzeit

Zusammenfassung

The Royal Horticultural Society (RHS) is seeking a Casual Visitor Services Assistant for RHS Garden Rosemoor. You will greet visitors, promote RHS membership, and share information about events to encourage repeat visits, delivering a welcoming experience across front-of-house activities.

You will engage confidently with a diverse audience, work well in a team, and adapt to a flexible schedule to cover events and busy periods, including evenings, while maintaining high standards of service.

Qualifikationen

• Passionate about delivering excellent customer service and promoting RHS membership.
• Able to engage confidently with the public and communicate information clearly.
• Team player with strong interpersonal skills and a flexible approach to work.
• Interest in events and visiting guests to encourage repeat visitation.

Aufgaben

• Covering evening shifts during RHS Rosemoor Glow.
• Providing an engaging welcome to RHS Garden Rosemoor.
• Ensuring our guests make the most of their visit.
• Maintaining a tidy and efficient work area.
• Working with EPOS systems and tablets.

Tools

EPOS systems

Tablets

Jobbeschreibung

Overview of the Role:

An exciting position of Casual Visitor Services Assistant has arisen at RHS Garden Rosemoor. Working with the existing team you will drive standards in customer service with a focus on sales and promoting repeat visitation by interpreting our diverse calendar of events to visitors.

The position of Casual Visitor Services Assistant post involves meeting and greeting each visitor to RHS Garden Rosemoor with a targeted welcome including information on joining the RHS to all non-members. The candidate will ideally be passionate about customer service, sales and the work of the RHS. Candidates will be able to confidently and professionally speak with all members of the public giving varied and detailed information clearly. You will naturally be a team player with excellent interpersonal skills and have a flexible approach to work.

As a Visitor Services Assistant, you will be responsible for:

• Covering evening shifts during RHS Rosemoor Glow


• Providing an engaging welcome to RHS Garden Rosemoor


• Ensuring our guests make the most of their visit


• Maintaining a tidy and efficient work area


• Working with EPOS systems and tablets

To work for the Royal Horticultural Society (RHS) is to join a thriving charity, whose mission is to inspire everyone to grow. Everything we do is built on the transformational power of gardening - and the benefits it brings to people, places and our planet.

Known globally for our inspirational Shows and five spectacular Gardens, our work extends to leading ground-breaking climate research, running community outreach programmes, and setting the standards in horticultural education. With the recent opening of RHS Garden Bridgewater and Hilltop, the world's first dedicated Centre for Gardening Science, at RHS Garden Wisley, there has never been a more exciting time to be part of our journey to make the UK a greener, and more beautiful place.

We couldn't do this without our people. We're proud of the knowledge, enthusiasm and ideas that each one of our team members brings. From working across our social media channels, to volunteering in the RHS Gardens, from serving customers in our garden centres to running national marketing campaigns, we believe that every member of the RHS team should have the opportunity to make a difference.

Safeguarding and Inclusion

The RHS is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all personnel to share in this commitment. We are an inclusive employer and welcome applicants from all backgrounds.