People Operations Assistant - Hybrid HR Admin & Lifecycle

ITV plc; Manchester; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

ITV plc in Manchester is seeking a People Assistant on a 12-month fixed-term contract to deliver first-class HR advice and administration. You will support end-to-end employee lifecycle tasks and work closely with the People Operations team to apply policies and processes lawfully.

The role is hands-on and requires handling pre-employment checks, contracts, HR documentation, and incident escalation while maintaining confidentiality and service standards.

Qualifications

• Proven experience of working within a structured administrative environment.
• Experience working in line with established Service Level Agreements (SLAs).
• Experience dealing directly with multiple stakeholders of all different seniorities.
• A professional approach that is supportive, respectful, reliable, resilient, and accountable.

Responsibilities

• Processing contracts for new and existing colleagues, ensuring signed documentation and forms are returned promptly for payroll processing.
• Ensuring critical pre-employment checks are thoroughly carried out, specifically covering proof of Right to Work and DBS checks.
• Overseeing the management of the employee life cycle by processing and issuing key HR documentation to colleagues.
• Maintaining the HR Help Desk and providing exceptional People operational support, covering key processes such as family leave, time off, and leavers in line with Service Level Agreements (SLAs).
• Providing high‑quality, consistent, and proactive advice to colleagues, managers, and Approved Engagers on internal policies, processes, and legislative requirements (including non‑employee contracting, freelancers, and PSCs).
• Driving continuous improvement across the function through data reporting and active systems testing.
• Ensuring the strict integrity, confidentiality, and security of all personal, contractual, and financial information.
• Supporting administrative tasks for People Business Partners on specific employee issues and attending key People meetings.

Skills

Administrative experience

Experience with SLAs

Stakeholder management

Professional approach

Job description

ITV plc in Manchester is seeking a People Assistant on a 12-month fixed-term contract to deliver first-class HR advice and administration. You will support end-to-end employee lifecycle tasks and work closely with the People Operations team to apply policies and processes lawfully.

The role is hands-on and requires handling pre-employment checks, contracts, HR documentation, and incident escalation while maintaining confidentiality and service standards.