People Assistant

ITV Consumer Limited 2024; Manchester; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Generous holiday allowance

Annual bonus opportunity

Competitive pension contribution

Save as you earn – ITV shares

Wellbeing and volunteering days

Flexible working options

Job summary

ITV is seeking a People Assistant on a 12-month fixed-term contract to deliver high-quality HR administration. You will provide frontline HR advice, manage employee and non-employee lifecycle tasks, and support the People Operations team to ensure policy and process integrity.

This hands-on role requires proactive collaboration with stakeholders across ITV’s People function. You will handle contracts, pre-employment checks, lifecycle issuance, and HR documentation while upholding SLAs and

Qualifications

• Experience in a dedicated HR environment is highly advantageous.
• Exceptional written and verbal communication skills.
• Ability to handle confidential information with discretion.
• Calm, structured and organised under pressure.
• Foundational understanding of IR35 regulations is desirable.

Responsibilities

• Processing contracts for new and existing colleagues, ensuring signed documentation is returned for payroll.
• Ensuring pre-employment checks (Right to Work, DBS) are completed.
• Issuing key HR documentation and managing employee life cycle tasks.
• Maintaining the HR Help Desk and supporting families, time off and leavers per SLAs.
• Providing advice on internal policies, processes and legislative requirements to colleagues and managers.
• Driving continuous improvement through data reporting and system testing.
• Protecting confidentiality and security of personal, contractual, and financial information.
• Supporting People Business Partners with admin tasks and attendance at People meetings.

Skills

HR administration

Communication

Discretion

Organisation

IR35 knowledge

Tools

HR systems

Job description

We're looking for a People Assistant to join the team on a 12-month fixed-term contract basis. Reporting into the People Services function, you will provide a first-class, front-line HR advice and administration service to colleagues and managers, while supporting the end-to-end management of the employee and non-employee lifecycle. This is a busy, hands-on operational role where you will partner closely with the wider People Operations team to ensure that all policies, processes, templates, and documentation are applied effectively and lawfully. It is an exceptional opportunity to build relationships across a leading media business, develop your operational HR expertise, and make a tangible impact on our people.

Some of your key day-to-day responsibilities will include:

• Processing contracts for new and existing colleagues, ensuring signed documentation and forms are returned promptly for payroll processing.
• Ensuring critical pre-employment checks are thoroughly carried out, specifically covering proof of Right to Work and DBS checks.
• Overseeing the management of the employee life cycle by processing and issuing key HR documentation to colleagues.
• Maintaining the HR Help Desk and providing exceptional People operational support, covering key processes such as family leave, time off, and leavers in line with Service Level Agreements (SLAs).
• Providing high-quality, consistent, and proactive advice to colleagues, managers, and Approved Engagers on internal policies, processes, and legislative requirements (including non-employee contracting, freelancers, and PSCs).
• Driving continuous improvement across the function through data reporting and active systems testing.
• Ensuring the strict integrity, confidentiality, and security of all personal, contractual, and financial information.
• Supporting administrative tasks for People Business Partners on specific employee issues and attending key People meetings.
• Proven experience of working within a structured administrative environment.
• Demonstrable experience working in line with established Service Level Agreements (SLAs).
• Previous experience dealing directly with multiple stakeholders of all different seniorities.
• A professional approach that is supportive, respectful, reliable, resilient, and accountable.

Other things we're looking for (key criteria)

• Previous experience working within a dedicated HR environment is highly advantageous.
• A self-motivated individual who is eager to take the initiative.
• The ability to adopt a flexible and fluid way of working as priorities change or differ.
• A commitment to promoting good practice and positivity in supporting the principles of Equality and Diversity.
• The ability to demonstrate absolute confidentiality and discretion at all times.
• A calm, structured, and organised approach when working under pressure or managing a busy workload.
• Exceptional written and verbal communication skills with the ability to connect with people easily.
• A foundational understanding of IR35 regulations is desirable.
• ITV has a collaborative, flexible and fun company culture, full of warm, brilliant people. In HR, we're here to support and encourage that culture - partnering with teams to add real value and helping everyone reach their full potential. From recruiting the best candidates from a diverse range of backgrounds to helping them grow and develop their career at ITV - and supporting them with a range of wellbeing tools - we’re here to make sure everyone can be their best at ITV.
• Flexible working with a range of options.
• Generous holiday allowance, plus you can buy more.
• Annual bonus opportunity.
• Competitive pension contribution.
• Save as you earn - with an opportunity to buy ITV shares.
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life.

More about our benefits

Corporate Teams Working smart and working fast, we’re behind the most talked-about brands. Discover more about the teams making sure everyone at ITV has a life outside of work. Find out more.

What is the magic of ITV? It starts with a simple love of television. Watching it, creating it, talking about it. Whether it's daytime or primetime, for downtime or anytime. We're inspired by our audiences. Who helps shape what we make. Standing shoulder to shoulder with them. Because what matters to them, matters to us. Starting conversations. Winning hearts. Changing minds and sometimes even society itself. Big or small, what we make makes an impact.