People Operations Analyst (12-Month FTC) — Drive HR Excellence

LGBT Great; Greater London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

PIMCO is seeking an early-career People Operations Analyst to deliver accurate, employee-centered HR services using technology, data and continuous improvement practices. You will support employee inquiries, lifecycle processes and translate operational needs into improved processes and self-service solutions.

Success requires attention to detail, curiosity about AI, and the ability to work with partners across People Operations while maintaining governance and data integrity.

Qualifications

• Bachelor's degree or equivalent experience in human resources, business, information systems, analytics, operations, psychology or another relevant field.
• Strong attention to detail and commitment to accurate, high-quality work.
• Demonstrated curiosity about technology, AI, automation or new ways of working, including the ability to learn unfamiliar tools quickly.
• Structured problem-solving skills and the ability to break an unclear issue into manageable questions and next steps.
• Clear written and verbal communication skills, with the ability to explain information simply and adapt to different audiences.
• Sound judgment, discretion and respect for confidential and sensitive information.
• Service orientation, and empathy for employees and managers navigating HR processes.
• Ability to organize competing priorities, roll up your sleeves, follow through on commitments and work effectively in a fast-paced environment.
• Ability to collaborate with colleagues from different areas of expertise and incorporate feedback.

Responsibilities

• Respond to employee and manager inquiries with empathy, accuracy and appropriate urgency across HR policies, processes and programs.
• Manage cases through the HR service management platform, document actions clearly and support delivery against service expectations.
• Research issues, distinguish routine questions from exceptions and elevate sensitive or higher-risk matters appropriately.
• Look beyond case closure to understand the employee need, remove confusion where possible and create a consistent service experience.
• Execute and coordinate core employee lifecycle activities, including onboarding, transfers, mobility, changes and offboarding.
• Complete HR transactions and documentation accurately, maintaining data integrity, confidentiality, compliance and audit-ready records.
• Coordinate across People Operations, HR Business Partners, Subject Matter Experts, and other partners to support timely outcomes.
• Identify unclear handoffs, recurring delays or process gaps and raise practical recommendations for improvement.
• Use approved AI and digital tools to support research, drafting, summarization, analysis and operational delivery, with appropriate human review.
• Identify repetitive, manual or high-friction activities that may benefit from standardization, self-service, automation or AI enablement.
• Help define practical use cases by documenting the business problem, users, process, required data, risks, controls and desired outcome.
• Participate in testing new tools and workflows, document findings and provide clear feedback on accuracy, usability and employee impact.
• Apply sound judgement regarding confidential information, data quality, bias, accuracy and when human or subject matter expert review is required.
• Stay curious about emerging tools and share relevant, practical ideas that could improve People Operations.
• Review workflows, case themes, employee feedback and available service data to identify root causes and improvement opportunities.
• Map current processes, clarify decision points and exceptions, and help design simpler and more consistent ways of working.
• Contribute to process documentation, standard operating procedures, controls and measurement approaches.
• Support implementation of improvements and assess whether changes reduced effort, improved quality or created a better employee experience.
• Create, update and maintain knowledge articles for employees, managers and HR colleagues.
• Partner with subject matter experts to translate policies into practical guidance, decision logic and employee-friendly content.
• Identify knowledge gaps based on recurring inquiries and recommend content or self-service improvements.
• Help ensure knowledge remains current, consistent across channels and aligned with global standards and regional requirements.
• Build effective working relationships across People Operations and with HR and business partners.
• Approach unfamiliar situations by gathering facts, assessing risk and proposing a path forward.
• Engage subject matter experts with focused questions and relevant context.
• Balance employee experience, consistency, speed, risk and practicality when evaluating options.
• Know when to act independently, when to seek guidance and when escalation is required.
• Consider the employee and manager experience at each stage of a process and communications.
• Listen for signals of confusion or frustration and use them to improve processes, knowledge and service delivery.
• Communicate clearly and professionally, including when an answer is not immediate or a request cannot be fulfilled as expected.
• Contribute to a service culture grounded in ownership, responsiveness, respect and continuous improvement.

Skills

Attention to detail

Structured problem solving

Clear written and verbal communication

Curiosity about technology/AI/autom

Collaboration across teams

Service orientation

Prioritization in fast-paced env

HR operations and process improvement

Education

Bachelor's degree or equivalent in HR/Business/IS/Analytics/Operations/ Psychology

Tools

ServiceNow

Case management systems

Knowledge management tools

Reporting solutions

Job description

PIMCO is seeking an early-career People Operations Analyst to deliver accurate, employee-centered HR services using technology, data and continuous improvement practices. You will support employee inquiries, lifecycle processes and translate operational needs into improved processes and self-service solutions.

Success requires attention to detail, curiosity about AI, and the ability to work with partners across People Operations while maintaining governance and data integrity.