People Officer

Northamptonshire Healthcare NHS Foundation Trust; Kettering; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Northamptonshire Healthcare NHS Foundation Trust is seeking an experienced People Officer to join the People Team and deliver first line advice on policies and employment terms. You will handle staff enquiries, guide colleagues on procedures, and escalate complex queries where needed.

You will work with staff at all levels, prioritise your workload and communicate effectively to support a customer-focused service within the Trust, with a commitment to learning and improvement.

Qualifications

• RSA III/NVQ 3 in administration or CIPD Level 3 or equivalent.
• Proficient in word processing and in depth knowledge of Microsoft Office packages.
• Knowledge of HR procedures acquired through training and experience.
• Knowledge or experience of HR systems and policies.

Responsibilities

• Provide first line advice on policies and terms and conditions of employment.
• Act as initial contact for staff enquiries across the Trust.
• Escalate complex matters to senior staff where appropriate.
• Coordinate a busy office environment with attention to detail.
• Produce meeting minutes, actions and agendas when required.

Skills

Proficient in word processing

Microsoft Office proficiency

Excellent communication skills

Ability to coordinate busy office

Discretion with confidential info

Prioritise and workload management

Education

RSA III/NVQ 3 in administration

CIPD Level 3 or equivalent

Tools

HR systems (ESR)

Job description

Are you an experienced People Officer looking for a career in the NHS? Perhaps you are already a seasoned People Assistant or administrator looking to further your career.

We have an excellent development opportunity for a People Officer to support our People Team at NHFT. The People Officer plays a crucial role by providing first line advice and guidance on policies and procedures to support the delivery of a customer focused People service.

The post holder will be the first point of contact for enquiries for the People Tam and will be expected to work on their own initiative.

Main duties of the job

The People Officer provides a comprehensive administrative and advisory service within the People Team, acting as the first point of contact for staff enquiries across the Trust. The role involves providing guidance on people policies, procedures and terms and conditions of employment, resolving routine queries and escalating more complex matters where appropriate.

We are looking for someone who is able to work on their own initiative, prioritise and organise their own workload and communicate effectively with staff of all levels within the organisation to resolve concerns and queries, provide advice and guidance and know when to elevate to senior staff.

Working for our organisation

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be ‘outstanding’ by supporting opportunity, innovation, development and growth.

Detailed job description and main responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.

Person specification

Knowledge and Experience

• RSA III/NVQ 3 in administration or equivalent admin experience OR CIPD Level 3 or equivalent experience
• Proficient in word processing and in depth knowledge of Microsoft Office packages
• Knowledge of a range of administration and HR procedures acquired through relevant on the job training and experience
• Knowledge or experience of HR systems and policies

Skills and Abilities

• Able to co-ordinate a busy office environment, and produce high quality work with a focus on attention to detail
• Excellent communication skills both verbal and written
• Ability to manage meeting minutes, actions and agendas
• Ability to provide and receive sensitive and confidential information, that may require tact

By completing an application you are giving authorisation for the transfer of your data. In submitting an application form, you authorise us to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter Authority Transfer (IAT) process. Including factual reference, occupational health clearance and statutory and mandatory training records and full service history.

You must ensure that your application, including supporting statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

Correspondence regarding your application will be sent to you via a TRAC system account.

Please submit your application as soon as possible; due to the high volumes of applications we receive we reserve the right to close any adverts before the closing date once we have received sufficient applications.

We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

All roles are subject to the home office immigration rules and therefore eligibility must meet certain requirements for any sponsorship to be considered. Please visit the government website for more information regarding eligibility,

At NHFT we support many of our colleagues to work flexibly and we will consider requests for flexible working from day one. For this role, we are open to discussing a range of options including flexible hours, agile/home working, compressed hours and part time hours. Please have a conversation with the recruiting manager about the flexibility you need and we will promise to explore what is possible with you.

Applicants who have a disability and meet the essential criteria for the job will be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

All posts that are engaged in a regulated activity will be subject to a Disclosure and Barring Service (DBS) check and a DBS re-check on a three yearly basis whilst employed in such a role. Staff employed in these posts will therefore be asked to register with the DBS Automatic Update Service upon receipt of their DBS certificate and must update yearly , the annual fee will be reimbursed subject to Trust policy. For further information please visit: DBS Update Service: applicant guide - GOV.UK (www.gov.uk)

Please note if a DBS is applicable for the position then a charge will be deducted from your first salary.

Please note that all new starters to the trustare subject to a probationary period.