MHTR Operational Manager

Northamptonshire Healthcare NHS Foundation Trust; Northampton; On-site; GBP 65,000 - 90,000; Full time

Job summary

Northamptonshire Healthcare NHS Foundation Trust invites applications for a senior manager to oversee the Mental Health Treatment Requirement (MHTR) Service, delivering safe, person-centred care within policy and contractual standards.

You will lead operational delivery, manage referrals and waiting times, supervise a multidisciplinary team and drive governance, quality improvement and workforce development across the service.

Qualifications

• Registered Mental Health Nurse, OT or Social Worker with professional registration (NMC/HCPC/Social Work England).
• Experience of auditing and research beneficial.
• Experience with complex health and social care needs.
• Active engagement in education/teaching.

Responsibilities

• Provide day-to-day operational management of the MHTR Service, ensuring safe, effective, responsive and person-centred care.
• Lead operational delivery including referrals, caseloads, waiting times and discharge processes to meet performance standards.
• Provide line management, supervision and development for the multidisciplinary team.
• Promote inclusive team culture and manage workforce issues per Trust policies.
• Provide clinical leadership to support assessment and management of complex mental health needs.
• Develop and maintain partnerships with Probation, Liaison and Diversion, CMHTs and other partners to improve continuity of care.
• Represent the service in meetings and contribute to integrated pathways across health and criminal justice.
• Lead governance, incident and safeguarding management and ensure learning for quality improvement.
• Monitor performance using data and implement action plans for improvement.
• Support education, training and awareness programmes for staff and partners.

Education

Registered Mental Health Nurse, OT or Social Worker with professional registration with NMC, HCPC or Social Work England

Job description

Detailed job description and main responsibilities

• Provide day-to-day operational management of the Mental Health Treatment Requirement (MHTR) Service, ensuring the delivery of safe, effective, responsive and person-centred care in accordance with Trust policies, national guidance and contractual requirements.


• Lead the operational delivery of the service, ensuring effective management of referrals, caseloads, waiting times, treatment pathways and discharge processes to achieve local and national performance standards.


• Provide line management, leadership and support to the multidisciplinary team, ensuring staff receive regular supervision, appraisal, mandatory training, professional development and appropriate wellbeing support.


• Promote a positive, inclusive and compassionate team culture, managing workforce issues including recruitment, induction, attendance management, performance management and employee relations in accordance with Trust policies.


• Provide professional and clinical leadership to the team, supporting practitioners in the assessment and management of individuals with complex mental health needs, offending behaviour and associated risks.


• Provide advice and guidance on complex clinical, safeguarding and operational issues, ensuring robust risk assessment, risk management and escalation processes are embedded within the service.


• Ensure high standards of assessment, formulation, care planning, treatment delivery and clinical record keeping, promoting evidence-based, trauma-informed and recovery-focused practice.


• Develop and maintain effective partnerships with the Probation Service, Liaison and Diversion Services, Community Mental Health Teams, primary care, substance misuse services, social care, housing providers, voluntary sector organisations and other criminal justice partners to improve continuity of care and patient outcomes.


• Represent the service at internal and external operational, clinical and partnership meetings, contributing to the development of integrated pathways across health and criminal justice systems.


• Lead on clinical and operational governance within the service, ensuring compliance with statutory requirements, professional standards, Trust policies and information governance legislation.


• Oversee the management of incidents, complaints, safeguarding concerns and patient safety events, ensuring learning is identified, shared and embedded through continuous quality improvement.


• Monitor service performance using activity, quality and outcome data, identifying trends, risks and opportunities for improvement and implementing appropriate action plans.


• Lead and participate in clinical audit, service evaluation, quality improvement initiatives and the implementation of evidence-based practice to support continuous service development.


• Support the implementation of national policy, NHS England guidance, Community Sentence Treatment Requirement (CSTR) and Mental Health Treatment Requirement (MHTR) developments, ensuring the service remains compliant with evolving standards and best practice.


• Work collaboratively with commissioners, partner agencies and Trust colleagues to develop innovative approaches that improve access, reduce health inequalities and strengthen integrated care pathways for individuals within the criminal justice system.


• Contribute to business planning, workforce planning, financial management and resource utilisation to ensure the efficient and sustainable delivery of the service.


• Utilise Trust information systems to monitor workforce, activity, quality, performance and governance, ensuring accurate reporting and effective use of data to inform operational decision-making.


• Support education, training and awareness programmes for staff and partner organisations to improve understanding of mental health, trauma-informed practice and the health needs of people in contact with the criminal justice system.


• Act as a role model for professional practice, demonstrating the Trust's values and promote equality, diversity and inclusion in all aspects of service delivery.


• Undertake any other duties commensurate with the responsibilities and grade of the post, as reasonably required by the Service Manager.

Person specification

Essential criteria

• Registered Mental Health Nurse, OT or Social Worker with professional registration with NMC, HCPC or Social Work England


• Experience of working with service users in crisis

Desirable criteria

• Experience of working within community mental health, forensic, offender health or criminal justice services

Essential criteria

• Experience of participating in audit and research.

Desirable criteria

• Experience of writing, implementing and reviewing policies, procedures or clinical pathways

Essential criteria

• Experience of working with those with complex health and social care needs.

Essential criteria

• Actively engage in education/teaching

Important Information

By completing an application you are giving authorisation for the transfer of your data. In submitting an application form, you authorise us to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter Authority Transfer (IAT) process. Including factual reference, occupational health clearance and statutory and mandatory training records and full service history.

You must ensure that your application, including supporting statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

Correspondence regarding your application will be sent to you via a TRAC system account.

We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

All roles are subject to the home office immigration rules and therefore eligibility must meet certain requirements for any sponsorship to be considered. Please visit the government website for more information regarding eligibility,

At NHFT we support many of our colleagues to work flexibly and we will consider requests for flexible working from day one. For this role, we are open to discussing a range of options including flexible hours, agile/home working, compressed hours and part time hours. Please have a conversation with the recruiting manager about the flexibility you need and we will promise to explore what is possible with you.

Applicants who have a disability and meet the essential criteria for the job will be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

All posts that are engaged in a regulated activity will be subject to a Disclosure and Barring Service (DBS) check and a DBS re-check on a three yearly basis whilst employed in such a role. Staff employed in these posts will therefore be asked to register with the DBS Automatic Update Service upon receipt of their DBS certificate and must update yearly , the annual fee will be reimbursed subject to Trust policy. For further information please visit: