People-Focused Admin & Finance Support

Carers of East Lothian; Scotland; On-site; GBP 18,000 - 23,000; Full time

Job summary

Carers of East Lothian is seeking a confident, friendly all-rounder to join our small administration team. You will support unpaid carers and professionals by providing information and helping with referrals, appointments, and day-to-day office tasks.

You will handle our central telephone line and inbox, register carers, and assist with events and finance duties after probation, while developing strong Microsoft 365 skills and a proactive approach to problem solving.

Qualifications

• Excellent communication and listening skills, warmth, confidence and empathy.
• Strong organisational skills, attention to detail and adapt when priorities change.
• A proactive, curious approach, happy to ask questions, find answers and solve problems.
• Good Microsoft 365 skills, especially Outlook, Word and Excel, plus enthusiasm for learning new systems.
• Comfortably in your ability to work autonomously, whilst being a strong team player.

Responsibilities

• Answering our central telephone line, welcoming visitors and responding to enquiries.
• Listening, gathering key information, registering carers and processing referrals.
• Managing our shared inbox, maintaining accurate records in CharityLog and helping with appointments, events and day-to-day office administration.
• Working closely with our experienced Admin Officer to maintain the smooth running of our office.

Skills

Communication skills

Organisational skills

Problem solving

Microsoft 365

Autonomy and teamwork

Tools

Microsoft 365

Outlook

Word

Excel

Job description

Carers of East Lothian is seeking a confident, friendly all-rounder to join our small administration team. You will support unpaid carers and professionals by providing information and helping with referrals, appointments, and day-to-day office tasks.

You will handle our central telephone line and inbox, register carers, and assist with events and finance duties after probation, while developing strong Microsoft 365 skills and a proactive approach to problem solving.